Operational Support Officer - Leeds
£12.86 per hour, rising to £13.25 after 12 weeks
Temporary, Full-Time (37 hours/week, Monday to Friday)
Our client, a respected public sector organisation supporting justice across England and Wales, is hiring for a dedicated Operational Support Officer in Leeds. This is a fantastic opportunity to contribute to a vital service, ensuring court and tribunal proceedings run smoothly and efficiently.
What you'll be doing:
* Supporting the preparation and smooth operation of court and tribunal hearings, including managing documentation and systems
* Handling enquiries via face-to-face, telephone, email, and digital channels from court users, legal professionals, and partner agencies
* Providing clear guidance and support to members of the public, including vulnerable individuals and those with additional needs
* Processing casework, maintaining accurate records, and updating internal systems in line with procedures and data protection standards
* Managing legal documents, correspondence, hearing notices, and administrative tasks to support case progression
* Assisting with scheduling, listings, jury administration, and other operational activities to ensure services run efficiently
* Collaborating with colleagues, judicial office holders, and external stakeholders to deliver a professional service
* Responding professionally to sensitive situations and escalating issues when necessary
* Supporting hearing room activities, including preparing case materials and assisting judicial officers on hearing days
What you'll bring:
* Reliability and strong organisational skills to manage a busy workload
* Confidence in communicating with diverse audiences
* Proficiency in Microsoft Office and digital systems
* Calmness and professionalism under pressure
* A team-oriented approach with excellent attention to detail
* Passion for delivering outstanding customer service
Previous experience in administration or the public sector is desirable but not essential.
Please note, due to high application volumes, if you haven't heard within 7-14 working days, your application may not have been successful this time.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group