Job Purpose: This position will be primarily based within our Learning & Development team and will be responsible for the processing of all L&D administration activities, working with colleagues in the field and head office to ensure a reliable, first-class service is offered to all customers. Key Accountabilities: Work with the operations team to plan and book external training for technicians and engineers using our approved suppliers when needed. Coordinate with the operations team to schedule and book internal training through our Learning Management system. Create and manage purchase orders using our internal PO system. Provide admin support to the technical training team, such as scanning and uploading certificates to colleague records, sending mail, and responding to email queries. Make sure data stored in files, folders & drives is accurate and kept up to date. Ensure compliance with General Data Protection Regulations (GDPR) regulations. Use tools like Excel and Word to maintain records. Basic knowledge of Excel, including VLOOKUPs, is helpful but not essential. Communicate and collaborate effectively with the wider team, operations, and external suppliers. Ad-hoc administration tasks issued by your line manager Financial Responsibilities: None People Responsibilities: None Knowledge, Skills and Abilities : Attention to detail: Be thorough and accurate in all tasks. Communication skills: Be friendly, professional, and polite in all interactions, whether by phone, email, or face-to-face. Interpersonal skills: Build good relationships with colleagues and suppliers and maintain a positive rapport. Technical skills: Have a basic understanding of tools like Excel and Word. Organisational skills: Manage priorities well and meet deadlines for bookings and tasks. Initiative: Take a proactive and forward-thinking approach to your work. Supportive and confident approach: Be genuinely willing to help others while confidently setting clear priorities to ensure deadlines are met.