The Help Desk Consultant serves as the first line of support for technology issues across campus, assisting UWM students, faculty and staff.
Job Duties
* Provide technical support to clients over phone, email, and in-person at the Golda Meir Library
* Troubleshoot a wide range of technical issues and research possible solutions
* Document client interactions within the IT Service Management platform
* Communicate with other UWM IT teams and elevate issues
* Other duties as assigned
Required Qualifications
* Strong written and verbal English communication skills
* Willingness to work directly with clients over phone, email, and in-person
* Strong computer skills and an interest in learning about technology
* Ability to independently research and troubleshoot technical issues
* Strong attention to detail
* Ability to work in a fast-paced environment
* Availability to work at least 15 hours per week
Preferred Qualifications
* Six months of customer service experience
* Experience troubleshooting technical issues in a professional setting
Physical Requirements
* Ability to sit for long periods and operate a computer
* Ability to listen and speak clearly over the phone and in-person
J-18808-Ljbffr