Customer Service Advisor £22,000 - £24,000 | Reading, Hybrid | Permanent An exciting opportunity has arisen for a Customer Service Advisor to join a leading, award-winning organisation within the property and technology sector. You’ll be part of a friendly, dynamic, and supportive team that values collaboration, innovation, and continuous improvement. This is a hybrid role based in Reading, requiring just one day per week in the office, offering a great work-life balance alongside excellent development opportunity. Key Responsibilities: Provide first-line customer support and advice via phone and ticketing system Log and manage all relevant details to ensure smooth and effective resolution Deliver exceptional service and maintain customer satisfaction levels above 98% Build product knowledge through comprehensive training and ongoing coaching Collaborate closely with colleagues to share knowledge and resolve complex queries You’ll also bring: A good standard of education (A-Level or equivalent preferred) Previous frontline customer service experience Proficiency with PCs, MS Office, and web-based systems Knowledge of Zendesk or Salesforce (advantageous but not essential) Strong organisational and time management skills Ability to remain calm, professional, and solution-focused under pressure What’s on Offer Competitive salary of £24,000 per annum 25 days’ annual leave (plus the option to take up to 5 unpaid days) Free parking £300 annual lifestyle allowance towards an activity of your choice Cycle to Work and Gym Flex schemes Internal coaching and mentoring throughout your career Focus on training, development, and career progression Supportive, inclusive, and family-friendly culture