Purposeofrole ExecutiveSupportOfficer Toprovideahighlyprofessional,flexible,andresilientexecutivesupportservicetotherelevantDirectorandAssistantDirectorswithintheCouncil,supportingservicedelivery,processimprovementsandchange Toprovideefficientandeffectiveadministrationservicesasdirectedandmaintainmanagementinformationsystemsrelatingtothedirectorateandservicesbeingsupportedunderthestrictestofconfidence. KeyObjectives ExecutiveSupportOfficer 1Toprovideahighlyeffective,efficient,andconfidentialadministrativesupportservicetotherelevantDirectorandAssistantDirectorincluding,correspondence,reports,mail,diaries,appointmentsandminutetaking. 2Toadministerarangeofmanagementinformationsystems,includingcorrespondence,dataprotection,trainingdevelopmentrecords,complaints,creditcardspend,andareasofbudgetsasdirected. 3ToliaiseandconsultwithSeniorManagers,ServiceManagers,ElectedMembersandstaffwithinteamstoensureservice-relatedqueries/issuesaredealtwithinanefficientandeffectivemanner 4TobeafirstpointofcontactinrelationtoqueriesfromElectedMembers,ChiefOperatingOfficer,Directors,seniorofficersandotherstoensurethatthesequeriesaredealtwitheffectivelyandinaprofessionalmanner. 5Torespondtotelephone,writtenandelectronicallydeliveredqueries,co-ordinatingpatchproblemsandcomplaints,andensuringthattheappropriateinformationandadviceisprovided. 6Tosupporttheteam(s)/service(s)assignedtowiththeutmostprofessionalismandpositivity,withawillingnesstolearnnewprocessesandsystems 7Toensuretheaccuratemaintenanceofdesignatedmanagementinformationandcontrolsystems,includingtheprocessingofinformationrelatingtohealthandsafetyandtimesheets. 8Toliaisewithexternalagencies 9Whenrequired,toprocesspurchaseorders/invoices/rechargespromptlyandinaccordancewithanyCouncilcontractualrequirements. 10Tocollatedataasdirected,ensuringtheaccurateinputandmaintenanceofdesignatedmanagementinformationsystems 11Toensurethatcustomercarestandardsaremaintainedtothehighestlevelandcomplaintsandgrievancesaredealtwithinacourteousandsympatheticway. 12ToensurealtargetsandmilestonesarekeptuptodateontherelevantPerformanceManagementSystem. 13Toprovidewrittenreportsandstatisticalinformationinanagreedformat 14Toorganiseandcoordinateinternalandexternalmeetings,includingbookingfacilities,refreshments/hospitality,assistingadminsupporttociviceventsandpreparingagendasandanyadditionalsupportinginformation. 15Toassistinworkingtowardsserviceperformanceindicatorsasstatedwithintheserviceperformanceplan 16Torecordreceiptofincomingmail,andprepare,monitorandfollowupresponses,includingcorrespondencebetweentheChiefOperatingOfficer,MPs,Electedmembers,SeniorManagementteam,officersandexternalcustomers. 12.EqualOpportunities-TheCounciliscommittedtoachievingequalityofopportunitybothinthedeliveryofservicestothecommunityanditsemploymentarrangements.Weexpectallemployeestounderstandandpromoteourpoliciesintheirwork. 13.CustomerFocus-TomeettheCouncilsStandardsofCustomerCareatalltimes. 14.CoreTasks-Toundertakeanyotherdutieswhichmayberequiredwithintheneedsoftheservicethatarecommensuratewiththegrade. 15.Health&Safety-Allemployeeshavearesponsibilityfortheirownhealth&safetyandthatofotherswhileundertakingtheirduties.EmployeeshaveageneraldutytoassisttheCouncilinimplementingitsgeneralstatementonhealth&safetypolicy. 16.Legislation-TocomplywithDataProtectionlegislationandallotherrelevantandapplicablestatutorylegislationtogetherwithCouncilpoliciesandprocedures 17.Training&Development-TocomplywiththeCouncilspoliciesandpracticesrelatingtotraininganddevelopment,includingaregulardevelopmentappraisal. 18.I.T.-ThepostholderisexpectedtocomplywiththeCouncilspoliciesandpracticesrelatingtouseofI.T.andequipment. 19.Creativity-Thepostholdercancontributeideasrelatingtothetasksthattheyundertake,totheirlinemanagerforconsideration. 20.DecisionsandConsequencesThepostholderwillusuallycarryoutallocatedtasksanddutiesunderthesupervisionoftheirlinemanager. 21.WorkContext-Theabovedutiesandresponsibilitiesdonotincludeordefinealltasks,whichmayberequiredtobeundertakenbythepostholder.Thedutiesandresponsibilitiesmayvarywithoutchangingthegeneralcharacterofthedutiesorthelevelofresponsibilityentailed.Thesefactorsarereflectedinthegradingofthepost. 22.PhysicalDemands-Thepostisnormallyoffice-based,sonounusualphysicaldemandshavebeenidentified.