Overview
The Business Application Specialist delivers support to internal end users on various software application programs. This role will act as a subject matter expert for assigned primary and secondary systems, supporting end users to optimize platforms.
RESPONSIBILITIES AND TASKS
* Provide tier 2 application support (e.g., MTech Amino, MTech Sonar, Beta Raven, etc.) for internal end users including monitoring submitted tickets to ensure tickets are addressed in a timely manner
* Coordinate activities with end users, help desk, infrastructure, application development, data services, and 3rd party vendor support to resolve issues
* Participate in or lead projects to support business applications and implement approved changes to enhance the functionality of applications; assist with rollout to end users as applicable
* Maintain and update documentation and provide training to ensure end users are optimally utilizing the applications
* Research and troubleshoot reported issues using SQL query/basic report writing to find a solution
* Develop and maintain special business logic within the application through Visual Basic development
* Identify opportunities for improvement for existing applications, provide and/or recommend innovative ideas, processes, enhancements, and modifications
* Participate in and/or lead assigned projects to update or implement current or new platforms
* Rotate with team members for On Call scheduling to provide assistance to end users on issues during off hours
SUPERVISOR RESPONSIBILITIES
* None. This is an individual contributor role with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly, and Interpersonal Savvy
EDUCATION and CERTIFICATIONS
* Bachelors’ degree in Computer Science, Information Systems or related field from an accredited institution
* A combination of applicable experience and education may be substituted for education requirement
EXPERIENCE AND SKILLS
* Minimum three (3) years’ experience with supporting business applications systems including MTech Amino, MTech Sonar, Beta Raven, or other manufacturing-related applications; relevant experience within the poultry/protein, food & beverage manufacturing preferred
* Minimum three (3) years’ experience with enterprise or manufacturing systems support
* Good computer skills, knowledge of MS Office 365 required
* Strong programming skills including knowledge of building and utilizing SQL
SAFETY REQUIREMENTS
* Follow departmental and company safety policies and programs
* Wear required protective equipment in all areas where mandatory
PHYSICAL REQUIREMENTS
* Ability to remain stationary working on computer for extended periods
* Ability to work non-standard shifts (holidays, weekends and/or extended shifts) as required by business need
* Periodic travel to field locations to provide training, support, project work as needed
* On call average of 2 week time period per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology and Manufacturing
Industries
* Food and Beverage Manufacturing
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