Payroll manager

Position: Payroll Manager
Position Type: Permanent

Location: Colchester

Are you an experienced payroll professional with a passion for accuracy, customer care, and continuous improvement? Were looking for a Pay and Benefits Manager to join our team and play a key role in delivering exceptional service to both colleagues and customers.

This role is about more than just processing numbers youll be helping people, solving problems, and contributing to a culture of care, respect, and professionalism.

Key Responsibilities:

1. Drive high standards in customer care by keeping people informed, explaining changes, and offering reassurance throughout the process.
2. Use your payroll expertise to deliver accurate and timely results, including Tax and NI calculations and managing overpayments.
3. Apply a structured approach to problem-solving, assessing issues, and finding effective solutions.
4. Identify opportunities to improve business performance, efficiency, and quality.
5.