Front of House Assistant
JOB DESCRIPTION
The host is a varied and interesting role. The activities in a Leisure Centre are wide ranging and the involvement with people is continuous. The host would form part of the Front of House team and be carried out by a suitable Front of House team member
Primary objectives for the Receptionist will be:
* The FoH assistant will be the first and last face a customer sees on their visit. They will be in place at peak times when Leisure Pool is in operation during school holidays and weekends
* They will give a fantastic first impression as well as a long lasting impression as they leave.
* To have a good range of knowledge regarding the Leisure Centre in what it offers as well as the location of all facilities
* To direct and ease customers on their journey within the Leisure Centre to the relevant facility
* To promote activities within the Leisure Centre and upsell items within the Goods for Resale lines including Food & Beverage.
* Stock up when needed/required.
* Maintain cleaning standards in the FOH area
* Issue promotional material and Feedback cards to encourage online reviews
* Assist their FOH colleagues in queue management and maintain a 95% answer rate.
Personal
Among the personal characteristics sought the applicant:
* Will have excellent interpersonal skills and a friendly disposition.
* Will be able to operate tills and be competent in a variety of computer programmes.
* Strong interpersonal and customer facing skills as well as strong knowledge base on what the facilities offer.
* Will be able to maintain a high level of confidentiality.
* Will be able to demonstrate good organisational skills.
* Will be able to confidently communicate effectively with customers, clients and staff.
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