The role of Deputy Retirement Communities Manager will include:
1. Providing support to encourage our customers with mental health needs / learning disabilities to maximise their own potential and independence
2. Supporting the delivery of an effective housing management service which meets all legislative and regulatory requirements, including management of buildings, grounds, contracts, and void process
3. Supporting the management of relationships within the service to improve better outcomes with customers, staff, volunteers, and the local community in line with our Values
4. Supporting and promoting compliance with safeguarding policies and procedures and maintain awareness of changes in legislation and good practice in service delivery
5. Assisting in tenancy management, ensuring prospective and existing customers understand their rights and responsibilities relating to their tenancy agreements
6. Assisting customers to pay rent and service charges, ensuring that the process is understood, eligible benefits claimed and agreements for repayment of any debt are made
7. Supporting the coordination of low-level Antisocial Behaviour (ASB) cases in line with the prescribed policies and practices ensuring that remedial action is taken to build community cohesion
8. Recording and updating relevant data, maintaining effective filing systems, database records and processes that enable the accurate recording and timely provision of information
Skills and experiences:
9. A passion for working with older people
10. Ability to work on your own initiative
11. High levels of motivation, flexibility, and communication
12. Ability to lead staff and implement a positive customer experience
13. Experience of achieving Key Performance Indicators (KPIs)
14. Ability to communicate effectively with staff, customers, and other key stakeholders
15. Experience of managing staff and volunteers
16. Experience of working in a retirement village setting or and understanding of our customer group
17. Experience of ensuring contractual compliance
Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
18. 28 days annual leave (including public holidays)
19. A pension scheme with employer contributions
20. A variety of online discounts and rewards from major retailers
21. Health and well-being plans
22. Life assurance
23. Family friendly arrangements, including opportunities for flexible working
24. Tax efficient savings through our Cycle to Work scheme
25. A wide range of learning and development opportunities
Job Reference: 217704