Job Description
Repairs Officer
Salary: £44,109 £46,444
Location: Norfolk (Field-based)
Hours: 37 hours per week | MondayFriday
Contract Type: Permanent
A leading social housing provider is seeking an experienced Repairs Officer to join their growing Maintenance team. This is a key role in ensuring high-quality, customer-focused repairs and maintenance services across their housing stock.
As an integral part of the repairs and maintenance function, you will oversee day-to-day management of contracted repairs, drive service improvements, and ensure homes are safe, well maintained and delivered to a consistently high standard.
The Role
* Manage the daily performance of external repairs contractors, ensuring high-quality, timely and cost-effective delivery.
* Undertake surveys on properties, specify works, raise orders and monitor progress through to completion.
* Provide strong budget oversight, using data and insight to drive value for money and continuous improvement.
* Carry out pre and post-inspections, health & safety audits and quality checks to ensure compliance and high standards across all works.
* Support the delivery of an efficient repairs service, contributing to strategic planning and operational improvements.
* Handle complaints, legal disrepair matters and enquiries professionally, ensuring positive outcomes for customers.
* Prepare estimates, valuations and documentation, and support contract meetings and negotiations.
* Manage and develop an Apprentice Surveyor, promoting high performance and professional growth.
* Contribute to maintaining a best-in-class repairs service, helping to achieve top-quartile performance across key metrics.
* Take part in an out-of-hours management rota (including some weekend work).
About You
* Strong organisational skills with the ability to manage a busy, reactive workload.
* Excellent communication skills and the ability to build productive contractor and internal relationships.
* Experience managing repairs or voids services within a social housing or similar environment.
* A solid understanding of building construction, repairs and maintenance.
* Experience in performance management, service improvement and budget oversight.
Qualifications & Requirements
* HND in Building Construction, Building Surveying or related discipline essential.
* Professional qualification (e.g., CIOB, RICS) desirable.
* NEBOSH Certificate or equivalent in Health & Safety desirable.
* Full UK driving licence and access to a vehicle with business-use insurance.
Whats on Offer
* Competitive salary
* 25 days annual leave, rising to 30 with service
* Generous employer-contributed pension
* Access to a reward and benefits platform
* Full training, support and tools to excel in your role
* Autonomy and trust to make decisions and shape outcomes
* Opportunities to develop transferable skills and progress internally
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