Job Description
Head of Key Accounts
Retail Proposition & Partnerships
MAIN PURPOSE OF ROLE
To lead PayPoint’s retail account strategy by developing and managing long-term, high-impact partnerships with large national grocery chains. The role is focused on maximising the strategic and commercial value of these partnerships across PayPoint’s full suite of products and services. Success depends on the ability to strategically prioritise relationships and build broad, mutually valuable partnerships that evolve with retail partners’ needs.
MAIN RESPONSIBILITIES
1. Define and execute the strategic direction for managing national grocery accounts, ensuring alignment with commercial goals and long-term value creation.
2. Build and embed structured, disciplined account management practices that enable consistency, scalability, and high-quality delivery across a diverse and complex retail partner base.
3. Drive operational efficiency in how retail partnerships are managed — streamlining workflows, clarifying ownership, and ensuring robust handoffs across teams and touchpoints.
4. Foster a culture of accountability in relationship management, including rigorous planning, clear performance tracking, and regular structured reviews.
5. Prioritise account focus based on strategic alignment, commercial opportunity, and potential for partne...