Bron Afon is looking for an experienced and detail-focused Senior Income Officer to join our Resources directorate. This is an exciting opportunity to play a key role in delivering an accurate, timely and customer-focused income accounting service across the Bron Afon Group while helping us make a positive difference to people’s lives and communities.
As a community mutual and social housing organisation, Bron Afon is here to improve the quality of life and life chances of people living in Torfaen and neighbouring communities. Our values are REAL – Respect, Engage, Ambition and Listen – and they shape how we work every day. Bron Afon is an inclusive and supportive organisation committed to equality and diversity.
About the role
Reporting to the Finance Manager Reporting, the Senior Income Officer will lead the delivery and maintenance of income accounting processes for rent, service charges, sundry income, tenant recharges and other collectable income. You will ensure that income transactions, adjustments, payments and rent debits are processed accurately and on time, supported by strong controls, reliable reconciliations and high-quality reporting.
This is a hybrid role and includes day-to-day supervision of the Income Officer. The post has responsibility for maintaining income of approximately £38m across the Bron Afon Group.
What you will be doing
Lead and maintain income accounting processes for rent, service charges and other income streams.
Ensure income transactions, adjustments, payments and rent debits are processed accurately and on time.
Complete timely reconciliations and maintain strong financial controls across income systems and records.
Support rent uplift implementation and other annual income-related changes.
Provide accurate management information and reporting to support performance and decision-making.
Act as a key contact for customer and colleague queries relating to income accounting.
Supervise and support the Income Officer, helping to plan workloads and maintain service standards.
Contribute to service improvement, process development and the effective use of systems.
What we are looking for
We are looking for someone with strong experience of high-volume income processing, excellent reconciliation skills and a keen eye for detail. You will bring a good understanding of income accounting processes and controls, ideally within social housing or a similarly complex environment.
Experience of working with income accounting or housing systems to improve controls, accuracy and service delivery.
Strong understanding of rent and other income streams, and the operational requirements that support them.
Ability to prioritise workloads and deliver accurate work to regular deadlines.
Experience of supervising or coordinating the work of others.
Confidence using financial and business systems, spreadsheets and standard office software.
A collaborative and customer-focused approach, with strong communication skills.
A calm, organised and resilient style, with sound judgement and discretion.
Why join Bron Afon?
At Bron Afon, we want to provide a great place to work where colleagues feel connected and supported to be their best. We offer agile working, an employee assistance programme, a comprehensive health plan, generous annual leave, a social housing pension scheme, free parking and development opportunities and is currently trailing a 4-day week model.
This is an opportunity to join an organisation that is community-owned, values-led and committed to improving lives. If you are motivated by delivering accurate financial services, improving processes and supporting excellent customer outcomes, we would love to hear from you.
Apply now
If you are ready to bring your experience in income accounting, team supervision and service improvement to a role where you can make a real impact, we encourage you to apply for the Senior Income Officer position.
Expected date of interviews: Friday 3rd July 2026
Application guidance
Please see the role profile attached. You will need this to complete your personal statement. Please pay particular attention to the person specification. When writing your personal statement, you only need to match the criteria that has 'Application' next to it in the 'stage of assessment' column. By following this guidance, it will give you the best chance of being shortlisted to the interview stage.
Work4 pilot
We are currently running pilot of working a 4-day week (4DW)