Part-Time Experienced Manager/Administrator
Location: [ Pinner, London ]
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Nursery Road Residents Association Ltd. (NRRAL) is seeking a Part-Time Manager/Administrator to support the management of leasehold properties and provide administrative assistance for the estate.
Key Responsibilities:
Deliver effective leasehold property management services in a legally and statutorily compliant manner.
Ensure high-quality, leasehold-compliant services with a strong focus on customer satisfaction .
Exhibit excellent verbal and written communication skills, tailored for various audiences.
Draft detailed reports, letters, and professional correspondence .
Maintain and manage property records, including leasehold information, service charge accounts, and contact databases .
Process applications for sales, transfers, re-mortgages, alterations, and other consents.
Keep accurate accounts, documentation, and filing systems .
Communicate efficiently with leaseholders and service providers —in person and via email—to resolve issues promptly.
Prepare and distribute newsletters, notices, and general correspondence .
Report regularly to Directors and Committees of NRRAL and attend meetings to discuss estate matters.
Requirements:
Proven experience in leasehold property management and administrative support.
Strong understanding of the legal framework around leasehold management—especially Section 20 and service charges .
Ability to work flexible hours, including evenings and weekends, as service needs dictate.