Credit Controller
Salary: £23,875
Countrywide are seeking driven and professional customer service specialists who want to be a part of an established, passionate team supporting accounting within Countrywide’s estate agency network in Annesley .
We are looking for determined candidates to provide a credit control and debt recovery service on rent arrears of residential tenancies. You will be chasing tenants and their guarantors for rent arrears by telephone and in writing, and keeping our client landlords fully informed at all stages.
Responsibilities of a Credit Control Advisor:
1. You should have first class customer service skills to handle often contentious situations where tact and diplomacy are necessary.
2. Strong communication, influencing and relationship-building skills.
3. Take detailed notes of all conversations and actions taken, as these can often be required for future legal action.
4. Arranging payment plans to recover rent arrears that are acceptable to both landlord and tenant, and monitoring these to ensure they are fulfilled.
5. Produce accurate Rent Account Reports to clearly demonstrate how rent arrears have arisen over the duration of a tenancy.
6. In an industry such as property, compliance is key, therefore you will need to study and gain our industry-recognised qualification for which full...