Job Description
Location: Aberdeen
Department: Wholesale
Type: Full Time
Reporting to: Branch Manager
Dron & Dickson are looking for a Branch Supervisor to support the Branch Manager and oversee the day-to-day running of the Sales Coordinator team. This role combines operational leadership with hands-on sales support, ensuring efficient processes, strong team performance, and high levels of customer service.
Key Responsibilities
Branch Operations & Team Leadership
* Lead and manage the Sales Coordinator team to ensure efficient day-to-day operations
* Support the Branch Manager with stock control, aged stock and aged debt management
* Assist in preparing and submitting tender documents
* Oversee procurement for key product lines to maintain optimal stock levels
* Train and mentor new team members on systems and processes
* Support performance reviews and team development
* Approve invoices and stock adjustments within delegated authority
* Attend meetings on behalf of the Branch Manager when required
Sales & Customer Service
* Assist with quotation and purchase order approvals in line with delegated authority
* Ensure timely and accurate processing of quotations, sales orders and purchase orders
* Follow up on quotations to maximise conversion and maintain competitiveness
* Manage customer and supplier returns and non-conformances in line with procedures
* Support Business Development Managers as required
* Maintain strong communication with customers, suppliers and internal teams
* Contribute to continuous improvement of systems and processes
HSEQ
* Comply with all company policies and procedures within the integrated management system
* Support a safe working environment and meet all health and safety requirements
* Act with integrity and ensure all required training is completed
Skills & Experience
* Previous experience in a supervisory or team lead role
* Strong communication and interpersonal skills
* Good organisational and time management abilities
* Customer-focused with a proactive approach
* Confident using systems and standard IT packages
* Able to work under pressure and manage competing priorities
* Leadership capability with a focus on team development
* Problem-solving mindset with a focus on delivering results
This is a varied role with opportunity to develop within a supportive and fast-paced environment. Some travel and networking may be required.