Assistant Regional Operations Manager – Planned
Location: Canterbury, Canterbury, GB, CT2 7TL
Department: Property Services
Operation: Sanctuary Property Services
Closing Date: 10/05/2026
Requisition: 227053
We provide in‑house repairs and maintenance for an extensive portfolio of properties across Sanctuary organisations. As part of a not‑for‑profit organisation, we aim to achieve outstanding results for our customers based on our values – working in an open and transparent way, creating strong partnerships with our customers and providing a first‑class customer service.
The role is based at Hanscome House, Canterbury and covers the South East region.
Salary: £47,169 – £49,652 per year, plus company car. 40 hours per week, Monday to Friday, 8:00 am to 4:30 pm.
The Assistant Regional Operations Manager will provide direct support to the Regional Operations Manager in the Planned team, covering the South East region. Responsibilities include:
* Supporting the senior management team with process improvements through the creation of an innovative environment for operational staff
* Monitoring progress of customer repairs and complaints to ensure optimum performance
* Managing the recruitment, performance and development of quality employees
* Monitoring, managing and completing all customer works, through self‑delivery teams, suppliers and subcontractors
* Supporting in the management of health and safety aspects of operations, ensuring business responsibilities are delivered in a safe manner
* Supporting senior management with regional issues and escalation process, ensuring effective and timely resolution is achieved
* Working closely with the Housing and Property Services teams to ensure continual improvement of business processes and procedures
Qualifications and experience:
* Degree, HND or HNC in Construction or Management level, plus NEBOSH National Diploma in Construction or current undertaking of the qualification; lower level qualification with practical experience and willingness to undertake the qualification supported by Sanctuary Group is acceptable.
* Experience of managing multi‑site maintenance contracts in a commercially focused role
* Proven ability to effectively recruit, manage and develop people
* Proven track record managing a direct labour operation or internal maintenance service
* Experience of delivering services within budget is desirable
* Valid UK driving licence required if driving a company vehicle
Benefits:
* 25 days annual leave rising to a maximum of 30 days, plus public holidays
* Pension scheme with employer contributions
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Wellbeing support and tools
* Employee Networks focused on inclusion
* Salary £47,169 per annum, rising to £49,652 after 12 months, subject to satisfactory performance
We work closely with the Home Office to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Inclusion statement: Sanctuary Group encourages and welcomes applications from people from diverse backgrounds. We are committed to providing an inclusive environment for all employees and customers and comply with our Disability Confident employer status.
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