IO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP. This role is based at Old Trafford, Manchester, UK (4 days on-site) and offers a salary of £26-27k per annum.
The company is known for its client-focused approach and strategic consultancy, helping businesses align technology with growth objectives.
Key Requirements:
* Reliable and self-driven professional with a proactive work ethic.
* Strong problem-solving skills and effective application of technical knowledge.
* Experience in handling customer incidents via phone, email, or in person, ensuring prompt resolution.
* At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.
Responsibilities:
* Support and administer systems including Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure.
* Manage virtualization platforms such as Hyper-V and VMware, Ubiquiti devices, VoIP systems, and network hardware and cabling.
* Implement and maintain MDM solutions like Intune, utilizing PowerShell scripting for automation.
* Troubleshoot and resolve hardware, software, and network issues, with knowledge of TCP/IP, DNS, and DHCP.
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