As a Team Manager in Fashion, Home & Beauty, you’ll lead by example, driving performance, and helping reshape M&S for the next generation of customers.
You’ll be on the shop floor, inspiring your team to deliver standout style, sharp service, and commercial results, even on the busiest days. This is a role for people who move fast and continually raise the bar to deliver five-star service.
1. Own your department from layout and product to service and performance. You’ll make bold decisions to drive sales and service.
2. Coach and develop your team. You’ll set the pace, build capability, and create a highperformance culture that’s focused, fast, and collaborative.
3. Use commercial insights to lead with confidence – understanding the numbers, trends, and opportunities that will make your department thrive.
4. Flexibility is vital, and you’ll be agile in your approach. This is a transformation environment – things move fast and we need leaders who move faster.
Are you ready to lead? Take your marks and get ready to apply.
Purpose
5. Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
6. Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers
7. Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
8. Ensure colleagues understand and are motivated to deliver their part
9. Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
10. Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
11. Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s
12. Supports the delivery and embedding of the business transformation plan and change initiatives for their area
13. Delivers great standards and service by setting clear expectations with store colleagues
14. Create the right culture, role modelling new digital ways of working and leadership behaviours
15. Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
16. Deliver brilliant basics through the team
17. Seeks customer feedback and takes action to deliver improvement
18. Uses data and insight to improve customer instore experience, improve the operation and drive performance
19. Support the delivery of Plan A
20. Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
21. Recruit for the team, ensuring new starters have a brilliant onboarding experience
22. Deliver all line management activities in line with company process and policy
23. Build an active working partnership with BIG, provide feedback and support the development of BIG reps
24. Deliver operational excellence to maximise product availability, minimise stock and cash loss
25. Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly
26. Maintain a safe and legal store environment
27. Supports visual merchandising updates across all launches, events and campaigns
Technical Skills/ Experience
28. Ability to lead a team to deliver excellent customer service and KPI’s across the store
29. Create the right culture, role modelling new digital ways of working and leadership behaviours
30. Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
31. Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
32. Good working knowledge of VM principles
33. Good level of digital capability and an understanding and use of all systems
34. Good knowledge of the legal requirements across their area of accountability and the store
35. Knowledge of our people policies and managing performance within a team
36. The ability to have difficult conversations with effective resolutions with colleagues
37. Good communicator and listener who will inspire, share their knowledge and best practices with others
38. Ability to plan and review across the week and the month
39. Ability to deliver under pressure demonstrating resilience
40. Ability to build and maintain relationships with key stakeholders across the store and region
41. Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset
Key Leadership Capabilities
42. Successfully embeds change for lasting commercial impact and results
43. Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
44. Takes ownership and accountability for the success of their team
45. Spends time coaching colleagues to accelerate performance and personal growth
46. Recognises high performance and supports poor performers to improve
47. Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
48. Uses customer feedback and market trends to guide teams work
49. Helps teams understand information and business messages by actively seeking out opinions and asking questions
50. Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
51. Seeks the best solution for M&S by proactively collaborating with colleagues from across the business
Key Relationships and Stakeholders
52. Customers
53. Colleagues
54. Store Leadership
55. Regional Leadership
56. BIG
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process,please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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