Retail Director - Lunn's Jewellers - Belfast
MCS Group is proud to be exclusively partnering with Lunn's Jewellers, Northern Ireland's most prestigious jeweller, as they seek to appoint a Retail Director on a full-time, permanent basis.
This is an exceptional opportunity for an experienced, values-led retail leader to join a heritage brand at a pivotal stage in its growth journey. As a key member of the senior leadership team, you will not only drive the brand's commercial success but help shape the client, brand partner, and colleague experience across all touchpoints.
About Lunn's Jewellers
Founded in 1954, Lunn's Jewellers has been a cornerstone of Northern Ireland's luxury retail landscape for over three generations. From its historic base in Queen's Arcade, Belfast, Lunn's has grown to include showrooms in Victoria Square and Shipquay Street, along with dedicated brand boutiques including Rolex, Omega, Tudor, Breitling and TAG Heuer.
Renowned for its world-class selection of fine jewellery and watches, Lunn's is more than a destination - it's a family business that places people at the heart of everything it does. With a deep-rooted commitment to excellence, humility, and client care, this is a business where you can make a lasting impact.
As Lunn's looks to the future, there are exciting longer-term growth ambitions beyond Northern Ireland - and this role will play a defining part in realising them.
The Opportunity
As Retail Director, you will be responsible for the overall retail and client experience at Lunn's. You will develop and execute a compelling retail strategy to achieve key business objectives - driving revenue growth across all channels, increasing customer loyalty, strengthening global brand partnerships, and ensuring the continued success of Lunn's own brand.
You will work closely with the Strategy & Operations team and your direct reports to implement impactful sales initiatives, oversee retail operations, and foster a high-performing, cross-functional culture - all through a client-first mentality.
As a senior leader, you will be a cultural and values fit for Lunn's - someone who builds and maintains outstanding relationships across the board: with the executive team, colleagues, clients, and brand partners alike. You will lead with humility and integrity, always putting people first - whether that's our customers or our colleagues.
Your leadership will play a pivotal role in maintaining the Lunn's brand's prestigious reputation, while helping to expand its presence both within and beyond Northern Ireland.
Key Responsibilities:
* Develop and deliver a high-impact retail strategy aligned with business goals
* Lead and inspire the sales function across all locations and channels
* Build and nurture strong relationships with international luxury brand partners
* Drive operational excellence and ensure a consistently exceptional client journey
* Work cross-functionally with senior leaders in Buying, HR, Commercial, and Marketing
* Analyse performance, report to the board, and identify areas for commercial growth
* Explore new market opportunities, including VIP clients, gifting, and international channels
* Champion people-first leadership and embed Lunn's values at every level of the business
* Act as a trusted deputy to the Managing Director and play a full role on the board
The Person
To succeed in this pivotal role, you will bring a strong mix of leadership, commercial acumen, and a deep understanding of the luxury customer experience.
Essential Skills & Experience:
* Minimum of 10 years' sales leadership experience in a luxury retail or premium product business - ideally within the jewellery or fashion industry
* Proven track record in leading cross-functional teams and achieving ambitious revenue and growth targets
* Experience managing multi-channel sales strategies, including retail, e-commerce, and wholesale
* Strong commercial awareness with the ability to interpret data, lead with insight, and make strategic decisions
* A confident and influential communicator who can build relationships with internal teams, brand partners, and clients
* A collaborative and humble leader with the grit and resilience to drive continuous improvement
* Someone who sets the tone, leads by example, and always does the right thing
* A cultural fit for Lunn's - warm, people-first, with a clear passion for customer excellence
Desirable:
* A Bachelor's degree in Business, Marketing, or a related field (MBA a plus)
What's on Offer?
* Highly competitive salary
* Excellent bonus scheme
* Health Shield & Private Medical Insurance - Provided from Day 1
* Bupa health check every two years
* Death in Service
* Contributory pension scheme
* 33 days annual leave + your birthday off
* Cycle to Work Scheme
* Car park pass during working hours (Belfast-based)
* 30% discount on A-Link with Translink
* Generous colleague purchase scheme
* Staff discount on selected luxury products
* The rare opportunity to help lead the future of one of Northern Ireland's most iconic and values-led luxury brands
To apply for this outstanding opportunity, please forward an updated CV today. If you would like to discuss the Retail Director role in more detail, please contact Ryan Calvert, Head of HR, Sales & Marketing at MCS Group on 02890 235456 or r.calvert@mcsgroup.jobs.
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs
MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
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