Beauty Therapist
Purpose of the role
To maximise the sales of Health Club membership and spa treatments and products and ensure sales performance for the department;
To manage departmental sales and marketing administration and reports in according to company standards;
To ensure that the Health Club brand is perceived by our trade partners and customers alike as the leading, highly desirable place;
To work with the Membership Executive to ensure that the Leisure Clubs sales and marketing strategy is implemented successfully;
To promote a positive perception of the company at all times both internally and externally.
Benefits
Meals on duty
Staff uniform
Company pension contribution after you passing your probation period
Recommend a friend reward scheme
20 days holiday plus 8 bank holidays
Dry cleaning of your uniform (if applicable)
Training fund assistance of NVQs
Awards and Recognition Programme
Seasonal annual parties
Staff rate with IHG hotels globally
Duties and responsibilities
To respond the telephone enquiries as per club procedures;
To carry out beauty treatments as booked by clients following Club procedures for pre and post administration including:
Facials
Back, neck, scalp, full body and deep tissue massage
Body sculpting and other detox therapies
Hand, nail and food grooming
Eyebrow shape and tint
Aromatherapy
Manicure and pedicure
Hair removal
To undertake cleaning duties in the treatments room
To report all disciplinary and grievance matters immediately to the Manager.
To ensure customer supplies and accessories are replenished as required.
To ensure that Lost property is reported inline with Hotels Policy
To ensure that maintenance issues are communicated to a Duty Manager on duty.
To attend training and departmental meetings as requested.
To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel
To take care of all Hotel equipment required to carry out duties and to report defects immediately
To report immediately any matters concerning the Security of the Hotel to a Duty Manager on duty.
To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Duty Manager
To ensure that all accidents are reported to a Duty Manager on duty.
To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure.
To ensure all provided work tools / equipments are well maintained and in proper functional order.
To ensure safety and return of all keys, in his/her possession.
To ensure that a job of the day is completed in every area daily.
To minimise wastage at all opportunities.
Sales & Marketing
To actively promote the sale of beauty products in conjunction with beauty treatments
Plan and achieve department retail sales targets on a monthly basis
Monitor and review sales against target
Analyse and review business performance for each treatment/product, identifying opportunities and development areas
To promote the hotel and its facilities to in house and prospective guests and to liaise with the sales and marketing department
To safeguard revenue by controlling allowances and discounts in accordance with the hotel procedures
Customer Relations
Demonstrate service attributes in accordance with industry expectations and company standards to include:
Being attentive to guests
Accurately and promptly fulfil guests requests
Understand and anticipate guest needs
Maintain a high level of knowledge which will enhance the guests experience
Demonstrate a service attitude that exceeds expectations
Take appropriate action to resolve guest complaints
Administration and Reporting:
Responsible for all payments made for beauty therapy treatments/products
Record details of all treatments taken for each client
To take responsibility for stock control accounting systems
To take responsibility for cashing up
To ensure that sales tracking data is completed on a daily, weekly and monthly basis
KPIs such as return appointments, link selling and file cards are updated and results communicated to the Department
To ensure that purchase orders are formulated and authorised correctly and in accordance with Companys procedures
Key performance indicators
Attention to details
Someone who is passionate about exceeding guest expectation
Confident team player who can create and maintain a positive attitude with a CAN-DO mentality
Team player
Ability to work to strict timescales
Comfortable to work in a high pressurised environment
Ability to smile at all times
This role requires an element of manual handling
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. Its what connects every colleague in all hotels:
True Attitude
True Confidence
True Responsivemess
True Listening
Notes:
This job description is intended to illustrate the primary duties and responsibilities of the Beauty Therapist at the Holiday Inn London Kensington High Street. This document reflects the job content at time of writing and will be subject to periodic changes in the light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly.
TPBN1_UKCT