Overview
Join to apply for the Customer Service - Personal Banker role at RBS. This role is based in Coatbridge, United Kingdom.
This role involves guiding and supporting branch customers to help them achieve their financial goals, with a focus on delivering a high-quality customer experience. You will be the first point of contact in the branch, providing outstanding service with accuracy to ensure a seamless customer experience.
Responsibilities
* You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
* Proactively find ways to continually enhance our customer banking experience
* Complete general banking requests such as payments, balance enquiries and transfers
* Help customers understand the different ways they can bank with us and the range of services we can offer
* Identify opportunities to help customers with simple financial products, and collaborate with other teams to provide a seamless customer experience
Qualifications and skills
* A passion for customer service and strong attention to detail
* The ability to thrive under pressure and continuously improve service while meeting personal and branch goals
* Strong interpersonal skills and the ability to work well as part of a team
* A customer-centric approach and the motivation to develop your career
* Strong communication skills to explain product benefits and procedures clearly
Rewards
* Competitive salary starting from £26,010, pro rata for the hours you work
* Range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, a fully flexible rewards programme
* Generous holiday entitlement of 33 days, pro rata for hours worked
* Monthly contribution to your retirement fund
What else you need to know
Your working pattern
You’ll be flexible in terms of hours, typically working during branch opening hours (9am–5pm, Monday to Friday) with rotational Saturdays and some bank holidays.
Your learning journey
You’ll undergo a comprehensive training programme, with ongoing coaching and support, and study towards a recognised external qualification to open further career opportunities.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Banking
To find out more about the benefits we offer, check out our rewards and benefits page.
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