Overview
Moxy York, Moxy York, Black Horse Lane, York, YO1 7NE
WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
Role: Supervisor. You will report to the Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.
WGC offers an industry leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience to help you progress through the company. An annual training allowance of up to £10,000 is provided for WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.
Rate: £13.37
Hours: Guaranteed hours each week
Benefits: Fixed hours contract available; Flexible hours to suit you; Life Insurance; Free access to Doctor and Legal helpline; Counselling/Wellbeing Support Service; Discounts from 50 top retailers; Training budget up to £10,000 per year with unlimited career progression
Responsibilities
* Work to improve productivity and efficiency of room cleaning
* Analyse guest data to plan resources and materials required to meet operational requirements
* Maintain a strong working relationship with the General Manager, Hotel Team, Housekeeping (HSK) team and suppliers to ensure clear communication and implementation of best practice
* Identify ways to improve Guest Satisfaction
* Adhere to Health and Safety Policy; keep work areas neat and well organised; COSHH/Manual Handling compliance
* Recruit, train, manage and monitor team performance daily/weekly
* Deliver and exceed financial targets; manage expenditure and payroll to ensure budgets are achieved
* Participate in training to improve skills and performance
* Solve routine challenges that occur on the job
Qualifications and Requirements
* Experience in a housekeeping environment is preferred
* Ability to deliver a consistent level of service in a challenging environment
* Willingness to join a business that offers development and progression opportunities
Diversity, Inclusion and EEO
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer. Please let us know if you require any support or reasonable adjustments during the application or interview process.
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