I am in search of an experienced Executive Housekeeper for a Five (5) Star Hotel in Mayfair- Central London
SALARY £55,000
Education and Experience
• High school diploma ; 2 years experience in a similar role or related professional area.
OR
• Degree from an accredited university in Hotel and Restaurant Management, Hospitality or Business Administration
CORE WORK ACTIVITIES
Managing Housekeeping Operations
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property's general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Supports and supervises an effective inspection program for all guestrooms and public space.
Managing Departmental Costs
• Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of the department's operations on the overall property's financial goals and objectives and manages to achieve budgeted goals.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of the department.
Ensuring Exceptional Customer Service
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Conducting Human Resources Activities
• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Does your experience match the above candidate Profile or you know of anyone with such experience
please send your Resume to
.