Business Operations Manager – West Cumbria Salary: Up to £50,000 per annum fabulous benefits package Benefits: Private Medical Insurance, Health Plan, Electric Vehicle Scheme Contract: Permanent, Full-Time (37.5 hours per week) Flexible Are you a hands-on people manager from hospitality, leisure, catering, or facilities management looking for your next challenge? As Business Operations Manager, you'll be on-site Monday to Friday, responsible for the day-to-day operations of a busy, purpose-built facility, managing a small team, winning new customers, and promoting the company's' services to the local business community. If you've successfully managed a hotel, leisure centre, conference venue, catering operation, or business centre, your skills are exactly what we're looking for. This isn't a corporate desk job or a remote role—it's a varied, people-focused position where you'll be visible, present, and making a real difference in your local community. About Our Client Our client is a UK wide organisation with over 30 sites across the country. They support and service around 1000 loyal customers. This opportunity it to manage their Cumbrian Hub. This is a values-led organisation with a genuine focus on flexibility, family, and work-life balance—backed by excellent benefits. The Role As Business Operations Manager, you'll oversee all aspects of running the new West Cumbria Hub —from winning new customers and managing contracts to ensuring the building and day to day operations run smoothly and your team delivers excellent service. You'll be on-site Monday to Friday, present for your colleagues and customers alike. In the early stages, your focus will be on building the customer base. Once you've built a strong customer base, your role will naturally evolve into customer retention and account management—ensuring customers stay, grow, and continue to benefit from the services on offer. Your Key Responsibilities Customer Acquisition & Sales (Initial Focus) Proactively promote the business services to local customers Conduct site tours to win new customers Manage enquiries and convert leads into signed contracts Build strong relationships with the local business community through networking and events Negotiate contracts and close deals Customer Retention & Account Management (Ongoing Focus) Build long-term relationships with customers to ensure retention and satisfaction Conduct regular check-ins and account reviews to understand customer needs Identify opportunities to upsell additional services and grow customer accounts Resolve any issues quickly and maintain high levels of customer service Act as the main point of contact for customers, ensuring they feel supported and valued Facility & Operations Management Oversee the day-to-day running of a busy, multi-use building Ensure the building is well-maintained, welcoming, and operates smoothly Be present on-site to support colleagues and customers with any queries or issues Manage health & safety, compliance, and operational standards Coordinate with contractors, suppliers, and service providers Team Leadership Manage and develop a small team of 4 staff to deliver excellent customer service Create a positive, collaborative team culture Ensure your team is trained, motivated, and performing well Lead by example with a hands-on, visible management style Be present on-site to support and guide your team Community Building & Engagement Promote the business through local networking, social media, and community events Work with marketing agencies to build awareness and generate leads Arrange workshops, events, and business support activities to engage customers Build partnerships with local organisations, colleges, and business groups Manage budgets, billing, and revenue collection Monitor financial performance (P&L) and identify opportunities to grow income What We're Looking For Essential Experience & Skills We're looking for transferable skills from hospitality, leisure, catering, or business or office management. Proven experience managing a busy facility (hotel, leisure centre, conference venue, catering operation, serviced offices, business centre, or similar) Track record of winning new customers and promoting services to the local community Experience in customer retention and account management —building long-term relationships and ensuring customer satisfaction Experience managing a team and delivering excellent customer service Comfortable being on-site, hands-on, and visible —you're not afraid to get stuck in and be present for your team and customers Strong relationship-building and networking skills —you're a people person who thrives on community engagement Experience managing budgets, contracts, and financial performance Confidence negotiating with customers and closing sales Understanding of health & safety, compliance, and operational standards Active in the local business community (highly desirable) What You'll Bring A can-do attitude and entrepreneurial mindset—you thrive on variety and problem-solving Excellent communication and presentation skills Ability to juggle multiple priorities in a fast-paced environment Passion for supporting local businesses and making a difference in your community Confidence to work autonomously and take ownership Commitment to being on-site Monday to Friday and present for colleagues and customers Closing Date: Applications are being reviewed on a rolling basis. Early application is strongly encouraged. Foxgroves Recruitment acts as an employment agency for vacancies on behalf of clients, following fair and inclusive recruitment practices in line with the Equality Act 2010. All applications are considered on merit without discrimination, welcoming applicants from all backgrounds regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex, or sexual orientation. Recruitment decisions are based solely on skills, qualifications, and ability to perform the role. All appointments are subject to pre-employment screening, including right to work checks, reference checks, and qualification verification. Reasonable adjustments are provided for individuals with disabilities throughout the recruitment process.