Your newpany
We are working with an organisationmitted to improving services through digital innovation. With a strong focus on user needs and continuous improvement, the organisation is investing in modern technologies and processes to enhance how it delivers value to its users and stakeholders.
Your new role
You will play a key role as a Business Analyst, acting as a bridge between non-technical stakeholders and the Digital/IT team. You will work across a range of digital initiatives, helping to identify business needs, improve processes, and deliver effective technology solutions, with a strong focus on CRM (Dynamics 365) and Power Platform.You will be involved throughout the full project lifecycle, from requirements gathering and analysis through to solution design, testing, and implementation.Key responsibilities:
1. Engage with stakeholders to understand business needs, challenges, and opportunities for improvement
2. Analyse and document requirements, ensuring solutions are clearly defined and prioritised
3. Support the design and configuration of CRM (Dynamics 365) and Power Platform solutions
4. Act as a liaison between business users and technical teams to ensure clearmunication and successful delivery
5. Lead or support testing activities, including user acceptance testing
6. Provide insight into digital solutions, risks, and benefits to support decision-making
7. Identify opportunities for process optimisation and service improvement
What you'll need to succeed
8. Proven experience as a Business Analyst where client case management is key
9. Strong problem-solving and analytical skills with a structured approach
10. Experience working in an Agile environment (Scrum/Kanban)
11. Ability tomunicateplex technical concepts clearly to non-technical audiences
12. Experience in requirements gathering, user stories, and stakeholder engagement-visualise oues
13. A strong user-focused mindset, using data and insights to drive oues
14. Experience of working in a cloud-based or service-led environment
What you'll get in return
15. Opportunity to work on meaningful digital transformation projects
16. Flexible and hybrid working arrangements (you will need toe to Cardiff-more so in the initial stages of your assignment, but there are levels of flexibility after that)
17. A collaborative, forward-thinking working environment that can see the benefit of change