Job Description
4 months contract with a Local Authority
Job Summary:
• This role provides administrative support within the property sales and leasehold management function, focusing on service charge queries and resales.
• The successful candidate will act as a key point of contact for residents and internal teams, ensuring a high standard of customer service and timely processing of leasehold-related activities.
Key Duties/Accountabilities (Sample):
• Act as the first point of contact for residents and colleagues regarding resales and service charge account queries via phone and email.
• Support leasehold property sales, including communication with leaseholders, valuers, and solicitors.
• Manage shared email inboxes and assist with general administrative tasks.
• Assist with the calculation of service charge actuals and ensure invoices are processed and distributed on time.
• Respond to correspondence, calls, emails, and complaints in line with service standards and response times.
• Maintain accurate records and support the team during periods of high workload.
Skills/Experience:
• Experience in an administrative or customer service role, ideally within housing, property, or finance.
• Strong attention to detail and ability to manage personal workload effectively.
• Proficient in Microsoft Office and capable of learning internal systems quickly.
• Clear and professional verbal and written communication skills.
• Ability to work to deadlines and prioritise tasks appropriately.
• Understanding of service charges and leasehold management (desirable but not essential).
Additional Information:
• The closing date: 01/09/2025.
• Full-time, temporary position (36 hours per week for 15 weeks).
• Office-based role located in Sutton, Greater London.
Requirements
• Experience in an administrative or customer service role, ideally within housing, property, or finance. • Strong attention to detail and ability to manage personal workload effectively. • Proficient in Microsoft Office and capable of learning internal systems quickly. • Clear and professional verbal and written communication skills. • Ability to work to deadlines and prioritise tasks appropriately. • Understanding of service charges and leasehold management (desirable but not essential).