5 Months Fixed Term Contract
Full Time (37 hours per week)
Join our team at Gloucester City Homes (GCH)and help us deliver a first-class repairs and maintenance service to our customers. Were looking for a proactive and organisedRepairs & Scheduling Officerto support the smooth day-to-day running of our Property Care Services.
About the role
As a vital member of the Repairs & Scheduling team, youll play a key role in coordinating and monitoring repair work orders. Your focus will be on ensuring that trades staff and contractors are scheduled efficiently to meet performance targets and deliver high-quality service to residents.
Key Responsibilities
1. Schedule and dispatch repair technicians based on availability, location, and skill set
2. Monitor job progress and proactively adjust schedules to accommodate emergencies or delays
3. Provide exceptional customer service by managing appointments, keeping residents informed, and resolving scheduling conflicts
4. Support performance reporting and rota planning to optimize team efficiency
5. Ensure accurate system updates across CRM and Total Mobile platforms
6. Track ...