We continue our exciting partnership with an industry leading client who is looking to add 3 additional Claims Adjusters to their growing team.
In this diverse and fast-paced role, you will be responsible for investigating and assessing claims to determine the extent of liability. You will collect and review evidence; inspect and assess damage details; and interview relevant parties, in order to make fair settlement decisions with the claimant.
The ideal candidate will have:
Experience in pet insurance, or travel, motor, or personal accident claims would be desirable but not essential.
Professional and diligent claims experience and a strong understanding of customer service.
Understanding of dealing empathetically with customers.
Positive, diligent, and determined mindset with a drive to succeed and develop.
Experience within a high-volume, results-focused customer service environment.
Experience operating within a regulated industry.
What youll be doing:
* Investigations and gathering evidence to assess claims and determine liability.
* Negotiating settlements and empathise when dealing with claimants.
* Making recommendations to insurers & liaising with claimants, clients, and third parties.
* Adhere to SLAs and support in data analysis and reporting.
* Maintaining positive internal and external relationships.
Skills Required:
* Excellent communication skills.
* Ability to interpret and communicate terms and conditions
* Ability to deliver outcomes to consumers in a constructive way
* Strong investigative abilities
* Objective decision making
* Ability to negotiate with third parties
* A proactive, problem-solving approach and a positive attitude.
Salary & Benefits:
Salary will be 27,000 plus full company benefits -
* 24 days holiday per year (increasing with service).
* Birthday day off.
* Company pension scheme.
* Excellent Health & Wellbeing programs for all employees.
* Training, Career & Personal Development.
* State of the Art Offices.
* Employee Assistance Program.
* Perk Box with access to lots of discounts and perks.
* This role will be based at our clients state of the art offices 5 days per week.
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