IT Team LeaderLocation – Shrewsbury
1. Hybrid working with an expectation of 2 days per week on-site
Reporting To
2. Head of Digital & Analytics
OverviewWe are seeking an experienced and hands-on IT Team Leader to join the business at a pivotal moment of transformation. With new private equity ownership and significant investment in IT, this is a rare opportunity to help shape the future of technology within a growing European organisation.Thepany operates 23 sites across Europe, including the UK, Ireland, Spain, France, the Netherlands, and Belgium, and is undertaking a major transition from on-premise technology to cloud-based solutions.This role will play a key part in ensuring IT is a trusted partner to the wider business, building strong relationships across departments and supporting ongoing growth and change.
Key Responsibilities
3. Lead and support the delivery of IT services across the business, ensuring a secure, reliable, and high-performing IT environment.
4. Report to the Head of Digital & Analytics, contributing to IT strategy,ernance, and technology roadmaps.
5. Build strong, collaborative relationships with stakeholders across all departments, acting as a trusted IT partner to the business
6. Line-manage a small onshore team consisting of:1 Infrastructure Engineer1 IT Support Engineer
7. Manage and support an offshore front-line IT support team, ensuring service quality, performance (SLAs), and continuous improvement
8. Act as a technical escalation point forplex infrastructure, security, and systems issues
9. Own and oversee Microsoft tenant administration (Microsoft 365), including platform configuration, security baselines, and service health.
10. Manage identity and access management through Azure AD / Entra ID (users, groups, RBAC, MFA, Conditional Access, Joiner/Mover/Leaver processes)
11. Oversee infrastructure management across on-prem and cloud environments (network, servers, endpoints, core services), including monitoring, availability, and capacity planning
12. Own applications, endpoint management, and patch management, ensuring timely updates and minimal business disruption.
13. Support and deliver cloud migration/modernisation activities from on-prem to cloud platforms, working with internal teams and external partners.
14. Ensure effective incident, problem, and change management (root cause analysis, preventative actions, change control/CAB where applicable)
15. Manage IT procurement and requisitions, including quotes, renewals, licensing, and vendor performance
16. Support onboarding and offboarding, ensuring devices, access, licensing, and security requirements are consistently applied.
17. Maintain accurate documentation (runbooks, procedures, knowledge base, diagrams) and contribute to process standardisation/automation
18. Travel occasionally to European sites as required
Skills & Experience
19. Strong, broad knowledge of IT systems, including:Microsoft technologies (Microsoft 365, Azure/Entra, tenants)Domains and identity managementInfrastructure (on-premise and cloud)IT security principles and controls
20. Specialist or advanced expertise in 1–2 key areas, ideally infrastructure and/or security
21. Proven experience leading or managing IT teams, including remote/offshore teams
22. Experience supporting or delivering cloud migration or modernisation programmes
23. Strongmunication skills with the ability to engage both technical and non-technical stakeholders
What’s on Offer
24. Significant investment in IT with access to best-in-class tools and platforms
25. A rare opportunity to join the business at a time of major transformation and growth
26. Exposure to a multi-country European IT landscape
27. Clear opportunities for career development as the business expands
28. The chance to make a tangible impact under new private equity ownership
#4769380 - Conor Lovage