Description
:
KEY ACCOUNTABILITIES
CUSTOMER
1. Lead and manage the end to end delivery of technology solutions or services for a key business line, portfolio, assigned segment or enterprise area with a clear focus on strategic planning, schedule management, scope, change / issues management, client communication and overall resourcing and financial costs on a longer term basis
2. Responsible for project delivery for the set of application in their scope, commissioning projects to be executed by assigned Project Managers
3. Act as an integrator of solutions; provide a flexible approach by offering and negotiating options with the clients that assure the appropriate balance between service levels, cost and risk
4. Communicate business vision / goal and portfolio priorities to team members (e.g. Application Owners / Development Managers, Business Systems Analysis, Platform / Service and/or Technology Project Managers etc.)
5. Develop impact assessments as it relates to LOB landscape changes / revisions / additions and manage the integrated portfolio delivery schedule and periodically perform risk assessments and manage operational processes consistent across the portfolio (e.g. time reporting)
6. Monitor and manage Capacity Forecasting process compliance among Technology Project Managers and report on progress, status, and overall health of the portfolio and the individual applications
7. Assess change requests and issues across the portfolio and identify key items for reporting
8. Manage day to day vendor relationships and monitor progress against established work agreements for own area
9. Partner with clients/ businesses in developing business cases, RFI/RFP, contracts, service level agreements, etc. consistent with business objectives and technology standards/architecture
10. Work closely with IT leadership to ensure on-going focus on reusability, scalability, and enterprise-wide solutions, to maximize returns on the suite of products
11. Oversee and support the demand management process from intake through final approval and initiation of delivery execution with respective management teams / business partners / stakeholders
SHAREHOLDER
12. Lead the development of total cost of ownership estimates for applications / services across the portfolio and monitor and track to established plans in partnership with Finance and Business Management team
13. Measure and monitor progress at clearly defined points in the process for all ongoing projects within the portfolio to ensure projects are delivered on time, within budget, and meet or exceed expectations
14. Assess work plans and schedule impacts across portfolio and identify key schedule issues for reporting, escalate further as necessary
15. Comply with well-defined enterprise technology delivery practices and standards and project management disciplines - including creation of project documentation of system requirements, estimates of scope and cost
16. Track major project deliverables; communicate up-dates; support initiatives intended at reducing time-to-market and containing costs
17. Ensure operational, reputational, and intellectual risks are understood, and provide advice towards minimizing risk and escalate where appropriate
18. Maintain proficient knowledge of the competition, customer / industry trends and technology innovation; identify opportunities for research and suggest solutions as appropriate
19. Maintain high level of customer service and ensure commitments are met; recommend appropriate actions to enhance service levels, through effective service level management practices/ agreements
20. Keep informed of technology solutions initiatives and IT direction across TDBG in order to provide strong support to the businesses
21. Ensure a full understanding of business requirements and apply knowledge to escalate/prioritize delivery of new and existing projects
22. Ensure that new capabilities required by the business are supported by appropriate service delivery departments
23. Ensure integration between TS LOB team across processes, technology and data for all solutions defined
EMPLOYEE / TEAM
24. Prioritize and manage own workload and support workload of team members in order to deliver quality results and meet timelines
25. Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
26. Work closely with other groups, sharing knowledge of client and customer issues, needs and expectations, and contributing to sound decisions
27. Establish and maintain open and effective communication with clients, the businesses, and other team members
28. Contribute to the ongoing development of the team and business partners by sharing information, knowledge and lessons learned on a regular basis
29. Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
30. Participate in knowledge transfer within the team and business units
31. Establish effective relationships across multiple business and technology partners, program and project managers
BREADTH & DEPTH
32. Role generally supports a significant business area, product group, Enterprise Platform, Service or Capability under a Segment CIO or technology functional area.
33. Sets work direction at an operational level, works autonomously in the management of the unit and collaborates with other business or technology leaders to establish and execute on common goals with a medium to longer term business perspective
34. Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
35. Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business
36. Integrator role that oversees various technology functions / resources to deliver business technical solutions or shared service
37. Directly or indirectly oversees a sizeable and varied team of technology professionals (e.g., up to 50+ consisting of Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and/or Project Managers) in the end to end delivery of complex projects, system enhancements / applications and/or application or service management
38. Directs/manages large-scale applications/ projects across multiple product lines/ businesses, involving significant scope and complexity
39. Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department; advocates for operational improvements to enhance the division’s value to the organization
40. Role typically reports to an Executive role
EXPERIENCE & EDUCATION
41. Undergraduate degree or Technical Certificate
42. Graduate degree, preferred
43. 10+ years relevant experience
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.