Job Description Job Title: Sales Advisor Location: Croydon, Greater London About the Company With decades of experience in the steel window industry, this well-established business has been operating since 1935 and is recognised as a leading specialist in its field. In addition to steel windows, the company also offers slim aluminium windows and doors. An exciting opportunity has arisen for an experienced, hardworking, and detail-oriented sales professional to join an established team. Job Overview The Sales Advisor will be responsible for generating quotations, pursuing new sales opportunities, and maintaining high levels of customer satisfaction. Skills Previous experience in an office-based role within the fenestration industry is preferred; however, candidates with relevant experience in a similar sector will also be considered. The successful candidate will manage quotations, follow up on leads, and build strong relationships with clients, with the primary goal of converting enquiries into sales. Full training will be provided to develop product knowledge. Strong Excel skills are essential. As the role involves working with high-net-worth clients, excellent interpersonal skills, a professional appearance, and a confident, friendly telephone manner are required. Requirements • Strong English and Maths skills • Willingness to learn and develop professionally • Excellent communication skills (phone, in-person, and written) • Highly organised with strong attention to detail • Outstanding customer service skills • Full, clean UK driving licence • Team-oriented mindset Responsibilities • Receive and process incoming leads, preparing and issuing quotations • Follow up on all quotations with a focus on improving conversion rates • Manage multiple email inboxes • Maintain accurate job records for handover to the surveying team • Conduct showroom visits with prospective clients • Build and maintain strong client relationships • Arrange meetings with prospective clients (both virtual and on-site) • Develop a strong understanding of products and services to provide informed recommendations • Maintain and analyse data using spreadsheets • Collaborate effectively with team members • Gather and share customer feedback with internal teams • Handle incoming phone enquiries • Work 4 hours on a Saturday once every 3 weeks (time off in lieu provided after probation period) Benefits • Long-term career opportunities within an established and successful business • Competitive salary (dependent on experience) • Full-time position • Free on-site parking • Access to a company pool vehicle for business use • Discretionary annual bonus scheme