0-19 Administration Manager
The closing date is 13 April 2026
Responsibilities
* Provide Administrative support to clinical and non-clinical services.
* To work as part of a team.
* To answer telephone and/or email enquiries, processing and maintaining records (paper and electronic), using SystmOne, updating databases and spreadsheets, scanning, typing, photocopying, and arranging meetings/events
* To receive telephone calls from patients who wish to book or change their appointments or have general enquiries.
* To act as a first point of contact for all forms of communication.
Main duties of the job
Please see the attached Job description and person specification for more details about this exciting role
About us
Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.
As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust's policies, at all times.
Job responsibilities
Please see the attached Job description and person specification for more details about this exciting role
Qualifications and Professional Training
* Higher national certificate, vocational Qualification Level 4, Foundation Degree or equivalent experience
* Good working knowledge of Microsoft packages, including Word, Excel and Outlook
* Evidence of continued professional development within the last 12 months
Experience & Knowledge
* Ability to manage own workload and work unsupervised
* Excellent interpersonal and communication skills, including effective report writing
* Effective organisational and time management skills and the ability to work to deadlines
* Have a good working of knowledge of IT databases, e.g. Datix and SystmOne
* Previous experience of working in a busy, pressurised office environment
* Experience of implementing new systems and processes
* Ability to create innovative solutions and ways of working
* Previous Supervisory experience
* Project management process knowledge
* Previous experience of working in the NHS
Skills & Abilities
* Evidence of self-management, organisation and time management skills
* Ability to manage and distribute workload for team members
* Experience and understanding of information management and technology issues
* Ability to extract, analyse and report data and information to a range of audiences
* Ability to work on own initiative, organising and prioritising own workload while dealing with competing demands
* Ability to communicate effectively at all levels using e-mail, telephone or in person and to deal with confidential and sensitive issues with tact and diplomacy
* Ability to lead a team and contribute to the success of the team
* Ability to manage non-routine enquiries without immediate supervision
* Experience of dealing with clinicians and senior management staff within the NHS
Personal Qualities
* Attention to detail and able to see tasks through to completion
* To communicate in various forms to other professionals, contractors and staff
* Ability to work flexibly to meet the needs of the department
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Wirral Community Health and Care NHS Foundation Trust
#J-18808-Ljbffr