Service manager/advisor

We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment.
Working Environment
We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday–Friday 08:00–17:00 with optional overtime/Saturdays.
Key Responsibilities
Reception & Customer Experience

• Act as the first point of contact for customers, in person, by phone, and via email
• Manage front desk operations, bookings, vehicle drop-offs, and collections
• Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times

Sales, Upselling & Cross-Selling

• Proactively identify and deliver upselling and cross-selling opportunities
• Explain recommended work, service options, and costs clearly
• Convert enquiries into bookings and maximise workshop utilisation

Customer Satisfaction & Relationship Management

• Take ownership of customer satisfaction, retention, and feedback
• Handle concerns and complaints professionally and efficiently
• Encourage repeat business and positive online reviews

Garage & Operational Management

• Oversee daily garage and front-of-house operations
• Coordinate technicians and workshop staff to manage workload and priorities
• Ensure health & safety, quality, and professional standards are consistently met
• Monitor job progress, turnaround times, and workmanship quality

Warranty Claims & Aftercare

• Manage warranty claims, liaising with suppliers, manufacturers, and customers
• Ensure accurate documentation and timely resolution of warranty issues

Innovation & Continuous Improvement

• Bring new ideas and processes to improve efficiency, customer experience, and profitability

Administration & Financial Control

• Maintain accurate job cards, customer records, and service histories
• Prepare invoices, process payments, and manage financial transactions
• Support stock control, parts ordering, and supplier relationships

About You

• Motor trade experience is essential
• Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar
• Qualified/experienced vehicle technician
• Strong customer service and communication skills
• Confident in upselling and cross-selling
• Organised, commercially aware, and comfortable managing a busy garage
• Proactive and solutions-focused
• MOT Tester qualification is an advantage but not essential

What We Offer

• Competitive salary based on experience
• 22 days holiday + bank holidays
• Pension
• Bonus scheme

About MD Autocare
We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job — a career where effort is recognised, development is encouraged, and teamwork is valued.
Why Join Us?

• Excellent customer ratings and a strong, established reputation
• Stable, long-term role with a growing business
• Friendly, supportive team culture
• Ongoing training and development opportunities

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