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Club Supervisor
đź“Ť City Padel Taunton
Salary: ÂŁ24,000 - ÂŁ27,000 pa depending on experience
City Padel Taunton is looking for an enthusiastic, organised, and people-driven Club Supervisor to help deliver an outstanding experience for our players and team.
This is a hands-on leadership role at the heart of the club, perfect for someone who thrives in a fast-paced environment, loves customer service, and enjoys motivating others.
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The Role
As Club Supervisor, you’ll be the face of City Padel Taunton — ensuring the club runs smoothly day-to-day, our players feel welcomed, and our team is supported to deliver the highest standards.
Applicants with Padel experience would be preferred but this is not essential
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Key Responsibilities
Customer Experience & Communication
* Build and maintain excellent relationships with current and prospective players
* Welcome all players in a friendly, professional manner
* Answer phone calls and respond to enquiries, providing accurate information about the club, padel, and services
* Relay relevant information and feedback to the Directors
Operations & Compliance
* Ensure compliance with health, safety, and hygiene regulations at all times
* Oversee opening and closing procedures
* Maintain high standards of cleanliness throughout the club (bins, toilets, communal areas)
Team Leadership
* Train, supervise, and support Club Assistants, ensuring role expectations are clear and up to date
* Promote teamwork and motivate staff, proactively suggesting ideas to improve the club experience
* Organise weekly staff rotas for reception and café operations
Bookings, Scheduling & Promotion
* Manage facility scheduling, court bookings, matches, and rentals
* Actively promote spare spaces on courses and courts via WhatsApp and Instagram
* Release courts back to the public when appropriate
* Ensure booking systems are accurate and up to date
Café & Retail Management
Applicants with barista training would be preferred but not essential
* Maintain a clean, organised, and well-stocked café and retail area
* Prepare and monitor toasties and baked goods
* Ensure the coffee machine is serviced and maintained
* Keep pricing and offerings updated and communicated clearly
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Role Structure
* Reports to: City Padel General Manager
* Manages: Club Assistants