Part‑time, £12.21 per hour. Fixed Term Contract for 6 months – 16 hours per week.
Location
6, Glamorgan Vale Retail Park, Pontyclun, Llnatrisant, Talbot Green, Rhondda Cynon Taf, CF72 8RP
Description
Join our team as a Store Colleague and be at the heart of our pet care centres. Your role will ensure customers have an outstanding experience, fostering loyalty to our great brands.
The Role
As a Store Colleague, you will exceed customer expectations, uphold top pet care standards, ensure excellent operations, and build strong customer relationships. Full availability on weekends is required, and you must work afternoons/evenings from 2:00 pm – 8:00 pm, Monday to Friday.
What You Will Bring With You
* Outstanding Customer Service: Provide personalised and attentive service, ensuring every customer feels appreciated.
* Strong Communication Skills: Communicate effectively in verbal and written form.
* Effective Problem‑Solving: Resolve customer questions quickly and efficiently.
* Eagerness to Learn: Pursue ongoing learning and professional development.
* Target Focus: Set and achieve targets to enhance business performance.
* Teamworking: Collaborate to provide excellent customer service and reach Pet Care Centre goals.
* Flexibility: Work shifts that may include evenings, weekends and some bank holidays.
Benefits
* Attractive rates of pay
* Paid holidays
* Additional leave for birthdays and special occasions
* 20 % colleague discount in stores
* Discretionary annual bonus scheme
* Access to other discounts and benefits
* Opportunity to do charity work in your local community
* Career progression
About Us
At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing. If we’re down, they lift us up. If we’re lonely, they’re our company. If we need a friend, they listen. Pets improve our health, increase our life expectancy, lower our blood pressure, and make us think and care. They deserve the best. Our Vets for Pets, groomers and charitable foundation support pets and their people. We’re one pet family with a shared love of animals who make us who we are, strengthening the bond between pet and owner. We embrace diversity and create opportunities for the exceptional talent in our communities.
Diversity & Inclusion
We take our inspiration from pets in embracing people from all walks of life. We value, respect and celebrate difference, encouraging our people to be their best selves to create a better world for Pets, our Planet and People. Even if your skills and experience don’t perfectly align, if you can make a unique contribution through your values and behaviours, we want to hear from you!
Organisation: Pets at Home
Date Posted: 27‑03‑2026
Expiry Date: 29‑03‑2026
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