We are seeking on behalf of our client; a Claims Handler with a focus on Casualty Claims to join their team in Glasgow. The successful candidate will be responsible for accurately assessing and evaluating a range of claims, negotiating settlements, and providing exceptional customer service.
RESPONSIBILITIES
* Accurately assess a range of simple and complex claims and evaluate liability and quantum up to £25,000
* Identify and handle customer complaints effectively
* Negotiate settlement of claims and ensure high levels of customer care
* Engage with internal partners and clients to ensure fair and robust investigation of claim cases
* Participate in audits when required
QUALIFICATIONS
* Experience in the financial services or insurance sector preferred
* Experience dealing with Casualty Claims is advantageous
* Proficiency in Microsoft Office applications
EXPERIENCE
* Proven work experience in a customer-facing environment
* Experience working in a commercial insurance claims environment is advantageous
SKILLS
* Strong written and verbal communication skills
* Ability to acquire new IT skills
DAY-TO-DAY
* Handling a portfolio of up to 350 casualty claims
* Dealing with policyholders and brokers
* Providing a professional claims service at all times
If you have the relevant experience or know someone that does please contact us now on 07458162859or email us at admin@lawesgroup.co.uk
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