Overview
Come join our fantastic team. We love to entertain! It's in our DNA! It's not just about bowling — we have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You'll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.
Responsibilities
* Booking customers in at reception and acting as a point of contact for questions
* Recognising sales opportunities and contributing to targets
* Hosting children’s parties and overseeing activities
* Delivering food to lanes and ensuring cleanliness and tidiness across the centre
* Working across multiple departments, including Laser Arena, Escape Room experiences and karaoke rooms
Skills/Qualifications
* Full of determination, enthusiasm, and ability to work in a fast-paced environment
* A can-do attitude; no task is too much trouble
* Strong customer service and communication skills
* Fully flexible around working patterns (evening and weekends required)
* Approachable, helpful, and well-organised with the ability to multi-task
* Strong team player
Benefits
* Tenpin Treats – retailer discounts and Best Doctors
* Free bowling for family and friends
* Free food
* Enhanced maternity, paternity, and adoption leave
* Medicash health care cash back scheme
* Employee Assistance Programme
* Free counselling
* Life assurance - 2 x annual salary
* Long service awards
* Recommend a Friend Scheme
* On the Spot Rewards
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