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Repairs Scheduler (full time, 35 hours per week)
You will be delivering excellent customer service and right first-time repairs through effective planning and resource scheduling of repair jobs, liaising with the call centre and on-site repairs colleagues to maximise productivity, increase capacity, and enhance customer satisfaction.
What you’ll be doing
* Act as the principal contact for in-house operatives, allocating and planning repairs, including day-to-day and void jobs, to meet customer needs.
* Monitor and manage operatives' diaries to optimise productivity.
* Track and manage the time taken to complete jobs, follow up on outstanding work, and ensure communication of repair statuses to both in-house and external contractors, maintaining excellent customer service.
* Maximise the output of trade operatives for daily and void repairs by controlling and managing planning effectively, including managing holidays and sickness to meet capacity demands.
* Schedule customer appointments appropriately, considering customer needs and ensuring the right operative or contractor is assigned.
* Enhance operative productivity by reviewing and managing travel distances and times between jobs, using data such as completed, rebooked, and outstanding jobs to identify improvements through trade zoning and smart scheduling. Implement actions to reduce time lost and increase productivity, thereby improving customer satisfaction.
* Use daily tracker reports proactively to manage travel distances, improve efficiency, and understand downtime related to material collection and waste site visits.
What you’ll need
* Experience in a similar scheduling or operations role.
* Excellent understanding of providing first-class customer service.
* Strong multitasking abilities and capacity to handle conflicting priorities.
* Flexible and adaptable approach to changing requirements.
* Excellent organisational skills to manage a busy workload.
* Ability to work independently and as part of a team.
* Proactive communication and initiative in liaising with internal and external customers.
* Availability to work in a team rota from 07:30 am to 6:00 pm.
What we need from you
* A commitment to understanding community challenges and opportunities, especially in social housing contexts.
* A passion for advocating on behalf of people and communities.
* A dedication to working in partnership for the benefit of Great Places.
* A commitment to continuous learning and improvement.
* Flexibility to work outside normal hours when necessary to ensure service continuity.
* An ability to work effectively in uncertain situations.
* Professionalism, integrity, inclusivity, and respect for diversity in all interactions.
What we give you in return for your hard work and commitment
* Pension DC Scheme (up to 10% contribution from both colleague and Great Places).
* WPA Healthcare, auto-enrolled at no contribution, with £1250 of savings available—option to increase and add family members.
* The Market Place benefits: discounts at high street shops, restaurants, supermarkets, gym memberships, cycle-to-work schemes, smart tech loans, and more.
* Starting annual leave of 26 days, increasing to 30 days plus Bank Holidays.
* Monthly lottery with prizes: £250, £75, and £50.
* Savings Club to help save for special occasions, paid out in November's salary.
* Sharing Greatness incentive scheme, where colleagues can earn £300 for helping achieve business targets.
* Transport support: season ticket loans for public transport at discounted rates.
At Great Places, we believe colleague wellbeing is vital for delivering excellent services. All your benefits can be used inside and outside of work.
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