Taylor Stevenson are proud to be working with a great warehousing and logistics company who are based in Newark looking for an experienced Customer Service Advisor to join their team on a permanent basis.
Duties
* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
* Provide accurate information regarding products and services to assist customers effectively.
* Deal with internal and external stakeholders
* Analyse customer needs and recommend appropriate solutions or products.
* Maintain detailed records of customer interactions using Salesforce, ensuring all information is up-to-date.
* Collaborate with other departments to resolve complex issues and ensure customer satisfaction.
* Follow up with customers to ensure their concerns have been addressed satisfactorily.
* Participate in training sessions to enhance product knowledge and improve service skills.
Skills
* Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively.
* Experience working as a customer service advisor.
* Proficiency in Salesforce or similar CRM software is preferred.
* Excellent analytical skills to assess customer needs and provide tailored solutions.
* Ability to work well under pressure while maintaining a positive attitude.
* Strong organisational skills with attention to detail to manage multiple tasks efficiently.
Monday-Friday 8.30am-5pm
Salary £27k-£32k dependant on experience
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