We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will include coordinating and troubleshooting daily activities of our customer service employees, as well as participating in store management duties and projects.
Through these responsibilities, you will gain a deep understanding of our values, business measures, and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service-focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love working in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
What will I do?
1. Manage store operations independently between daytime and nighttime hours, acting as a key leader and liaison among teams and departments; responsible for opening and/or closing the store, with a varied schedule that changes weekly.
2. Partner with department management to prioritize and delegate tasks, ensuring efficient front-end and checkout operations; monitor business and customer traffic, manage checkout lanes, and run registers as needed to reduce wait times.
3. Manage the performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
4. Provide excellent customer service to customers and employees, acting as a champion for our values and standards throughout the store.
5. Respond quickly to operational challenges, partnering with store leadership to problem-solve.
6. Lead or participate in special projects and initiatives aimed at team-building and enhancing company culture.
Required Qualifications
* Customer service experience, preferably in food service, grocery, or retail settings.
* Proven ability to multitask and handle interruptions in a fast-paced environment.
* Computer skills.
Preferred Qualifications
* Experience leading a team.
* Ability to quickly learn and adapt to new situations and topics.
At Wegmans, we prioritize our people’s needs by offering competitive pay, comprehensive benefits, and perks. We provide premium pay for overtime, Sundays, and holidays, along with industry-leading healthcare coverage, wellness programs, paid time off, and flexible scheduling to accommodate individual needs. Our large, high-volume stores operate 24/7, allowing for personalized schedules that balance personal and professional commitments.
Benefits include:
1. Paid time off (PTO) for work-life balance.
2. Higher pay rates for overtime, Sundays, and holidays.
3. Affordable, high-coverage healthcare benefits.
4. Retirement plans with profit-sharing and 401(k) match.
5. Scholarship programs for educational goals.
6. Wellness programs supporting emotional, financial, and physical health.
7. Exclusive discounts on electronics, entertainment, gym memberships, travel, and more.
***Eligibility requirements apply; offerings vary by location and position.
For 25 years, our employees have recognized us as one of Fortune magazine’s 100 Best Companies to Work For. Join a family-owned, mission-driven company that values caring, respect, empowerment, and community involvement. Wegmans is the place to do what you love—and love what you do.
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