Main area Team administrator Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday 9am - 5pm) Job ref 367-ACMS-9702
Employer Hertfordshire Partnership NHS Foundation Trust Employer type NHS Site Saffron Ground - Stevenage Town Stevenage Salary £27,485 - £30,162 per annum, pro rata Salary period Yearly Closing 22/09/2025 08:00
Primary Care Team Administrator
Band 4
Values Based Screener
At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a completion code by email, which will be valid for 6 months and required to submit your application form.
We are looking for a motivated and driven individual who will contribute to the provision of comprehensive, professional and effective administrative services for the EPMHS team in the Adult Community Mental Health Team, based at Saffron Ground, Stevenage
You will provide support to the Team Leaders and other Professionals with day to day secretarial tasks. You will need to demonstrate the ability to prioritise workload, using initiative and mature judgement in decision making, whilst ensuring clear communication within the team.
You should enjoy and work well within a team, maintaining a positive, professional and calm approach. Excellent IT skills, a good working knowledge of all Microsoft Office applications. Attention to detail is essential together with accurate data input and typing skills.
Please be aware that this role in not eligible for Sponsorship.
Main duties of the job
You will need to demonstrate the ability to prioritise workload, using initiative and mature judgement in decision making, whilst ensuring clear communication within the team.
You will be required to work independently and apply a high degree of confidentiality to all of their work, whilst ensuring clear communication with the department and their colleagues. To undertake non-routine duties without direct supervision, working within broad procedural guidelines.
You should be able to demonstrate the ability to work well within a team, prioritise and manage your own workload, and be proactive while maintaining a positive, professional, and calm approach. Excellent IT skills are essential, including a good working knowledge of all Microsoft Office applications, particularly Microsoft Excel. Additionally, accurate copy and typing skills are crucial for this role.
This role is highly demanding, encompassing all aspects of note-taking and administration, and involves direct contact with service users, requiring excellent interpersonal skills. Flexibility is essential, as you must be able to occasionally provide cross-cover for meetings when other admins are unavailable due to sickness or annual leave. Your ability to adapt and manage various tasks efficiently will be crucial to your success in this position.
Working for our organisation
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Detailed job description and main responsibilities
To be highly proficient in the skill of note taking
Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team.
To be highly skilled and experienced in the full range of secretarial work practices, software programmes, and specialised functional terms.
To use proficient internet skills to access, search and retrieve data relevant to team.
To use knowledge, and experience to meet the needs of the teams by completing non-routine tasks on a daily basis.
To update skills as necessary and attend mandatory training
To demonstrate excellent IT skills, a good working knowledge of all Microsoft Office applications and accurate typing is essential.
Ensure flexible approach to work and be able/willing to travel to other sites using own car within Herts to take notes, if necessary.
To access and update patient records using Paris database, although training will be provided.
For a more detailed description, please see attached JD and PS.
Person specification
Qualifications
* A good standard of education to secondary level.
* Advanced IT skills
* Moderate experience of working in an office environment
* European Computer Driving Licence or equivalent
Skills
* Microsoft Word/Excel Packages
* Ability to organise and prioritise own workload.
* To be proficient in diary management.
* To record and transcribe minutes/notes
* Maintain a filing system, both paper and computerised systems.
* Knowledge of medical terminology.
About us
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were “blown away” by our people’s achievements and that everything they saw “sings and hums”. This year, our staff rated us the 4 th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional so that together we provide great care and great outcomes for our service users and carers.
If you would like to join a team to be proud of and you share our values and passion for great care and outcomes for our service users and carers, we would love to hear from you.
Additional Information
HPFT is committed to being an equal opportunities employer and in order to reflect the diversity of its population, positively encourages applications from all areas of the community. We aim to be a representative organisation with regards to age, disability, ethnicity, gender, beliefs and sexual orientation and are fully committed to equality, diversity and human rights and encourage applications from all sections of the community including users of mental health services.
The Trust is committed to helping staff balance work and home life and welcomes applications from candidates wishing to work part-time or under flexible working arrangements.
Infection Control
All our staff will need to comply with current Infection Prevention and Control measures which could include wearing a mask on all our Trust sites and in all roles
AI Usage Guidance
While Artificial Intelligence (AI) can aid you in completing your application, these tools cannot fully grasp the context of requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge and experience. Please ensure you have tailored your application before submitting it.
For further information, please refer to the Trust’s guidance on AI usage document which can be found below.
Visa and Immigration
Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on theCheck if you need a UK visa - GOV.UK website. We would encourage all applicants to review the criteria carefully to understand their eligibility for sponsorship.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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