Job Description
Job Title: Dutch Speaking Customer Service AdvisorLocation: EdinburghSalary: £25,800 per yearEmployment Type: Full Time, PermanentAre you a talented Customer Service Advisor looking for a new challenge? Do you excel in a fast-paced, modern work environment? Are you fluent in Dutch?Our client, a global industry leader, is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will efficiently and effectively manage the end-to-end customer journey.Key Responsibilities:- Manage current customer accounts- Handle a high volume of inbound calls- Build and maintain relationships with carriers and customers- Provide exceptional customer service to clients and carriers- Resolve customer and carrier issues- Provide quotes, arrange bookings, and take payments- Demonstrate excellent multitasking skills and proficiency in computer software- Represent the company professionally and serve as a role model to other employeesJob Requirements:- Excellent written and verbal communication skills- Adaptability to changes in the work environment- Accuracy and ability to produce high-quality work- Dependability- Strong problem-solving skills- Ability to work effectively in teams and be open to others' perspectives- Respect for individuals with diverse cultural backgrounds- Strong decision-making abilities
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