Overview
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are recruiting for a Membership Manager based in Alton. Leading a busy team, you will take an active lead in the growth of membership at their site.
Responsibilities
* Provide a line manager role supporting the Membership Advisors to maximise opportunities and work to set KPIs and targets.
* Meet with the team regularly to monitor performance and ensure the team are supported in line with our spirit values.
* Manage the team to ensure that everyone’s a member and drive membership conversions.
* Develop a high level of customer service and ensure excellence at all times.
* Empower the team to become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and customers’ needs.
* Ensure administration and systems are kept up to date and compliant.
Requirements / Background
* Experience in Membership management, Sales management, or a related consultant background.
* Excellent communication skills to liaise with external and internal customers and staff.
* Proven ability to motivate and drive a sales team to success and to get the best out of your team.
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