Were looking for a passionate, people focused HR professional to join Willen Hospice as our HR Advisor. This is a varied, hands on role within our People Services team.
As part of the People Services team, you'll work closely with the Head of People Services, HR Business Partner and wider team to deliver a high-quality operational HR service that directly supports our strategic people agenda.
If you're passionate about HR, thrive in a fast-paced environment, and want to make a real difference to the people who care for our patients, then this could be your perfect next step.
Main duties of the job
Provide expert advice and guidance to managers on employee relations matters, including absence, disciplinary, grievance and capability, ensuring fair, consistent and legally compliant outcomes.
Manage end-to-end recruitment and on-boarding, utilising cost-effective and inclusive solutions that attract diverse talent.
Use data,insight and HR systems to maintain accurate records, generate management information and support evidence-based decision making.
Process payroll information accurately and on time, including mid-year salary reviews and sick pay calculations.
Champion people initiatives across Diversity, Equality & Inclusion (DEI), wellbeing and employee engagement.
Contribute to the review and update of HR policies, procedures and practices in line with current employment legislation.
About us
Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patients needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.
Job responsibilities
Work closely with the Head of People Services (HoPS), HR Business Partner (HRBP) and wider team to deliver an efficient and high-quality operational HR service that directly supports the strategic people agenda. Provide expert advice and hands-on support across the full range of HR activities, including employee relations, recruitment, payroll, data management, and policy compliance. Actively contribute to the delivery of people initiatives that foster an inclusive, healthy, and high-performing culture in line with the Hospices values and strategic plan. Act as a role model for organisational values and support the building of people management capability across the organisation.
Support the HoPS and HRBP in overseeing recruitment and selection activity for paid roles, utilising cost-effective and creative solutions that attract diverse talent and reflect the Hospices commitment to inclusion. Manage the end-to-end recruitment and on-boarding process in collaboration with the HR Administrator, ensuring all activity is dealt with professionally and in a timely manner. Participate in interviews as required.
Proactive involvement in the Induction of new starters; carry out face-to-face induction visits,and ensure new starters have a warm welcome, the tools they need, and can access mandatory training. Trouble shoot any early issuesidentifiedand support line managers with induction as needed. Ensure probationary reviews are completed and extended where appropriate.
Provide professional advice and guidance to managers on a wide range of employee relations matters, including absence management, disciplinary, grievance, and capability issues, ensuring outcomes are fair, consistent, and policy compliant. Work in collaboration with the HoPS and HRBP on more complex or high-risk cases, escalating appropriately. Undertake investigations and hearings as directed, providing written reports of findings. Attend hearings as a panel member or minute-taker as required, ensuring proceedings are conducted in accordance with organisational Policies and Procedures.
Process any contractual variations etc and ensureaccuratemaintenance and update of PERCI and associated spreadsheets. Provision ofaccurateandtimelyinformation for the monthly payroll including sick pay calculations and ad-hoc staff claims.
Support and champion organisation-wide people initiatives that foster an inclusive, healthy, and high-performing culture, including Diversity, Equality & Inclusion (DEI), wellbeing, and employee and volunteer engagement, supporting the delivery of agreed action plans in conjunction with line managers and the HoPS and HRBP.
Collaborate with the team to ensure all processes are delivered on time, that up to date and accurate information is available via the internet and intranet for current and prospective employees and that we offer a consistent standard of support and guidance across the organisation.
Under the direction of the HoPS or HRBP, contribute to the review and update of people policies, procedures, and practices to ensure compliance with current employment legislation, CQC/CHKS requirements, and HR best practice, maintaining awareness of evolving legal obligations to support keeping documentation current.
Actively support the wider HR workstreams, including people initiatives, workforce planning activities, and any agreed project work, ensuring operational delivery is timely and of high quality.
Under the direction of the HoPS or HRBP, lead or work collaboratively on relevant projects as appropriate.
Person Specification
Communication and Planning
* Daily communication with all levels of staff, volunteers and applicants. Tact, empathy and influencing skills required. Builds trust and confidence of key stakeholders and colleagues. Understanding of confidentiality essential. Confidence when offering guidance to managers and visiting teams in offsite locations. Good command of English language with good written and verbal communication skills and attention to detail.
* Excellent organisational skills required to manage diverse workload and co-ordination of the administration team. Generally plans up to 6-12 months ahead but able to revise priorities regularly and operate reactively. Able to prioritise work demands and requests of Line Managers etc. and able to make decisions regarding constantly changing situations.
Experience
* Minimum of 3 years experience in a generalist HR advisory role. CIPD qualified to level 5 or working towards this, or equivalent demonstrable experience. Must have solid employment law knowledge, practical experience across a wide range of HR issues including recruitment, employee relations, operational HR and a good understanding of GDPR. Experience of using an HR database and supporting payroll processes. Experience of contributing to DEI initiatives or equality impact assessments desirable. Experience of working with volunteers advantageous. Previous experience of developing and delivering training desirable.
Qualifications
* CIPD qualified to level 5 or working towards this, or equivalent demonstrable experience.
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