We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.
Why you will love this opportunity as Pensions Calculation Analyst at Civica
An opportunity for an enthusiastic organised individual to work within the pension development team. The role is primarily responsible for ensuring the software delivers the expected solutions to a high quality within a budget and timeframe
What you will do to be successful in this role as Pensions Calculation Analyst
Key responsibilities:
1. Ensure all requests for development changes are recorded for monitoring/tracking.
2. Ensure feature requirements undergo formal review
3. Work closely with the development team to ensure that product quality is always maximised and time against development effort is recorded.
4. Work closely with the development team to provide estimates of work based on technical/business data available and allocated resources.
5. Lead the design review process along with all other stakeholders.
6. Proactively support other team members and share knowledge and skills.
7. Ensure software developed is of high quality and meets requirements.
8. Liaise with clients, business partners, internal stakeholders, and any other sources possible, to gain a clear understanding of the client and market requirements.
9. Influencing the product strategy by continuously monitoring market needs, considering technological advancements, competitor products and the changing requirements of customers
10. Produce and maintain customer facing product documentation that is clear and concise and follows defined standards.
11. Mentoring of other member of staff when required to maximise their knowledge including Customer Support, Service Delivery and Sales/Presales teams.
12. Act as a knowledge source internally, providing training, advising on current functionality & legislation.
13. Engage effectively with customer facing teams ensuring they have up to date product knowledge needed to provide excellent customer service.
14. Lead on Product User Groups and other forums as required to ensure our customer community has a voice in directing our roadmap.
15. Keep abreast of legislation and market trends and develop propositions to enable Civica to deliver solutions which meet the requirements of the Regulatory Services sector.
16. Assist in tender or bids for Sales and Bids support as required.