Join our IT Service Delivery Department at NEC Software Solutions (NECSWS) as a Change Configuration and Release Analyst. Our team ensures IT services are deployed, monitored, and continually improved for colleagues and customers.
This role is hybrid from Hartlepool, working on the Change, Configuration & Release Team. You’ll manage the lifecycle of changes to internal and external IT systems from planned to emergency, assess risks, coordinate stakeholders, and ensure smooth implementation while promoting best practices and continuous improvement.
Key Responsibilities
* Review and validate Change requests and impact assessments.
* Host and document Change-related calls.
* Coordinate with internal teams and external departments.
* Track and manage changes through their lifecycle.
* Conduct Release analysis to assess readiness, dependencies, and risk before deployment.
* Provide guidance, training, and process improvements.
Skills & Experience
Essential:
* Strong stakeholder engagement and customer-facing experience.
* Proficiency in Microsoft Excel (data analysis desirable).
* Eligible for UK Security Clearance and NPPV3.
Desirable:
* Experience in Release analysis and/or Change analysis, including evaluating release scope, risk, and impact.
* Knowledge of ITIL methodology and Service Delivery processes.
* ITIL v4 Certified.
Additional Information
We pride ourselves on offering an excellent benefits package, including an above-average pension scheme. Benefits include:
* Private Medical Cover funded by NEC for employees, with optional family coverage at additional cost.
* 25 days paid holiday with the option to buy/sell.
* 4 times basic salary life assurance cover funded by NEC, with optional increase at additional cost.
* A Group Pension Plan with employer contributions up to a maximum of 8.5%.
* A selection of flexible benefits to suit individual needs.
Equal Opportunities
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please let us know. We are committed to an inclusive and accommodating experience for all candidates.
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