Location
The vacancy is in Southampton (Hampshire Blue Light).
Role Overview
WPS seeks a proactive and experienced Senior Administrator to join a directly employed client support team on the Hampshire Blue Light contract in Southampton. This key service lead role focuses on ensuring the successful delivery of planning and compliance activities aligned with contractual KPIs and SLAs.
Key Responsibilities
* Lead the planning and issuing of PPMs for both self-delivery and subcontractor teams.
* Ensure quality assurance of task descriptions and alignment with site-specific assets and contractual deliverables.
* Maintain and develop a 52‑week planner to meet service obligations.
* Oversee compliance documentation including RAMS, COSHH assessments, competency records, and environmental plans.
* Support development of systems for non‑conformance, risk management and quotation tracking.
* Lead a small team and manage daily deliverables, job status reviews and contractor work instructions.
* Communicate key outputs to internal teams and external stakeholders.
What We’re Looking For
* Proven experience in service desk or FM management, ideally with CAFM systems.
* Strong operational and commercial understanding of service delivery.
* Engineering background desirable or transferable experience in hard services.
* Excellent attention to detail and ability to drive tasks through to completion.
* Strong leadership, communication, and influencing skills.
What We Offer
* A collaborative and inclusive working environment.
* Opportunities for career development and continuous improvement.
* Competitive salary and benefits package.
* The chance to lead service excellence on a high‑profile public sector contract.
Applicants must undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. We do not discriminate based on an applicant’s criminal record or the details of any disclosed offences. Certain roles may be subject to additional pre‑employment checks. For more information on the checks included in the process, please refer to National Security Vetting.
Wates is a leading family‑owned development, building and property maintenance company with a proud legacy in the built environment. We are recognised as Gold Investors in People and as a Disability Confident employer. We ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
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