Job Description
If you want to know about the requirements for this role, read on for all the relevant information.
Smarter, Faster Care. Join the Digital Health Revolution.
At Open Medical, we have one driving mission: Smarter, Faster Care. We are the experts behind Pathpoint, the award-winning platform synchronising clinical workflows and transforming patient outcomes globally.
We’re hiring a Senior Account Manager who thrives on challenges and is committed to making a measurable difference. This is a high-visibility role where you take personal responsibility for client satisfaction, protecting our recurring revenue while unlocking new opportunities for expansion, across the United Kingdom.
Our team is full-time in-office, as this is how we feel we collaborate, problem-solve and develop ourselves the best. The successful candidate for this role will be expected to be on UK client sites on average 2 - 3 times per week.
Who You Are
We’ve worked hard to build a culture of excellence and we take great care in selecting the individuals who will carry it forward. To succeed here, you must be:
* A True Team Player: You thrive in a diverse, collaborative environment and win as a team.
* Mission-Driven: You genuinely care about the healthcare space and the impact of digital transformation.
* A Standard-Bearer: You take immense pride in doing your very best work and hold yourself, and others to an exceptional standard.
* Commercial & Responsible: You understand that you are the face of the company; you take personal responsibility for client satisfaction and maintaining our ARR through strategic retention and growth.
What’s In It For You?
We believe in a two-way street. By joining us, you will:
* Shape the Strategy: You wont just follow a script; youll have the opportunity to lead and refine the operational processes for the entire customer life-cycle.
* Gain High-Level Exposure: Work directly with the Head of Revenue and Chief Commercial Officer, acting as a strategic adviser to our leadership team on all things account management, providing the frontline intelligence that shapes our growth plans and future roadmap
* Master the HealthTech Landscape: Deepen your expertise in NHS procurement and digital delivery, positioning yourself at the forefront of a booming industry.
* Enjoy the autonomy to lead while receiving the structured support and investment you need to reach your full potential
The Mission
* Strategic Growth: Own the full customer life-cycle, preventing churn, leading renewals and identifying smart opportunities for up-sells and cross-sells.
* Client Ambassadorship: Spend 2–3 days a week on-site with NHS stakeholders, ensuring they are extracting maximum value from our solutions.
* Operational Excellence: Maintain an airtight HubSpot pipeline and provide accurate forecasting for renewals and expansion to the executive team.
* Feedback Loop: Act as the bridge between the front line and our Product teams to keep our innovation "smarter and faster."
What You Bring
* Enterprise SaaS Expertise: Proven success in proactive account management and revenue growth.
* Healthcare Knowledge: Essential experience in the digital health sector and a solid grasp of NHS procurement.
* Relationship Mastery: The ability to navigate complex stakeholder landscapes and act as a trusted adviser.
Benefits
* 33 days holiday per annum (including public holidays), increasing with tenure.
* Private Health Insurance provided by Vitality, with a vast array of perks and discounts, included discounted gym membership.
* Cycle to work and salary sacrifice pension scheme
* Access to CPD budget
* Paid sickness and compassionate leave, alongside enhanced parental leave.
* Car allowance/mileage options and a competitive commission structure
* Salary range £45 - 57k, depending on experience
Our Recruitment Process
* Submit your CV and answer the application questions
* The Intro: A 5 minute logistics and introductory call with the People team
* The Values Fit: A short video call to discuss your motivations for joining and your alignment with our company values.
* The Deep Dive: A 20-minute video interview with the Hiring Manager.
* The Finale: An in-person interview at our offices in Ealing featuring a presentation task.
Ready to deliver smarter, faster care? xjlbheb Apply today.