Develop Campaigns. Drive Growth. Shape the Future of Broadband.
Why Join Us?
We believe in rewarding talent heres what we offer:
* Life insurance (4x salary)
* Private healthcare
* 25 days holiday + bank holidays
* Pension scheme
* Health, lifestyle & financial wellbeing perks (inc. 24/7 online GP)
* Hybrid working & free onsite parking
About Truespeed
Were on a mission to transform connectivity across the South West with our ultrafast, full-fibre broadband. Were growing fast, and were looking for a talented expert to take ownership of our Direct Marketing and CRM strategy and help us achieve ambitious growth.
The Role
In this role, youll take the lead in planning, executing, and optimising Truespeeds CRM strategy and campaigns across multiple Direct Marketing channels. Youll play a crucial role in driving customer acquisition, engagement, and retention while ensuring our customer contact activities directly support our commercial goals. You will work alongside our Sales, Customer Contact and Digital teams to maximise Truespeeds growth.
This is a hands-on role that requires a deep understanding of CRM system operations, campaign management, and cross-functional collaboration. The successful candidate should expect to spend 2-3 days a week in Truespeeds Bath HQ office and occasionally travel to operating regions/markets.
Key Responsibilities
* Plan and deploy Truespeeds Prospect & Customer Lifecycle Contact strategy
* Build, deploy and track Direct Marketing and CRM campaigns on Truespeeds Hubspot platform (Experience of HubSpot or similar CRM platforms would be highly desirable)
* Innovate and develop Truespeeds Customer Lifetime Management practices through direct marketing channels covering targeting, acquisition, conversion, engagement and retention
* Use data and analytics to target, test, and optimise campaigns to increase conversions and engagement
* Support growth initiatives like referral schemes and partnerships and work to incorporate them into Truespeeds customer lifecycle management strategy
What Youll Bring
* 5+ years experience in Direct Marketing and CRM (B2C/ D2C/ Subscriptions) Platforms
* Strong, demonstrable, and hands-on CRM skills with knowledge of building & deploying campaigns (HubSpot or similar platform expertise preferred)
* Proven success in achieving customer growth goals through campaign optimisation and data-driven insights
* Confident with extracting insights through analytics tools (Power BI, Tableau, etc.) and articulating strategy/ execution plans on Powerpoint/ Word
* Comfortable working in a fast-paced, changing environment
* Degree in Marketing, Economics, Finance or related discipline
* Previous experience in Subscriptions and/or B2C telecoms/ broadband environments would be an advantage
At Truespeed, we celebrate diversity and encourage applications from people of all backgrounds.
Ready to Apply?
If youre ambitious, data-driven, and passionate about Marketing & Customer Lifecycle Management, click Apply Now. Applications are reviewed on a rolling basis, so early submission is encouraged.
Please note: Only candidates with the right to work in the United Kingdom will be considered. We are unable to offer sponsorship for this position.
No agencies please.