About Simmi London:
Simmi London known fashion-forward designs and an unwavering commitment to quality and style. As we continue to grow our UK and International presence, we’re looking for a passionate and driven Customer Service Executive to join our dynamic team.
The Role:
As a Customer Service Executive, you’ll be the voice of Simmi London – the first point of contact for our stylish customers. Your mission will be to deliver a seamless, supportive, and luxury experience that reflects our brand values.
Key Responsibilities:
* Respond to customer inquiries via email (Through Zendesk), and social media in a timely, friendly, and professional manner
* Resolve order issues, delivery questions, and product inquiries with confidence and efficiency
* Collaborate with warehouse and logistics teams to ensure smooth order fulfillment and returns
* Maintain customer records accurately using our CRM systems
* Identify and report trends in customer feedback to help improve our services and product offering
* Resolving Chargebacks
* Monitoring for Fraudulent Orders
* Go above and beyond to exceed customer expectations and enhance brand loyalty
* Monitor Reviews on Trustpilot
* Overall to improve customer ratings
What We’re Looking For:
* 1–2 years experience in a customer service or client-facing role (fashion/retail background is a plus)
* Excellent written and verbal communication skills
* Strong problem-solving skills and a proactive mindset
* High attention to detail and ability to multitask in a fast-paced environment
* Passion for fashion and a strong understanding of the Simmi London brand voice and aesthetic
* Experience using customer service tools (Zendesk, Shopify) is desirable
The role is office based and the Candidate must be within good feasible commuting distance of Loughton IG10 3TR
What We Offer:
* A competitive salary
* Staff discounts across all Simmi London collections
* Opportunities for growth and progression within a rapidly growing fashion brand
* A supportive, inclusive, and creative work culture